Heritage Hall East

464 Main Street P O Box 348, Agawam MA, 01001

Resident Review Score
8.5
|
Loved
Starting price

$2,000

For this area
$$$
Heritage Hall East - Gallery Image 1

Welcome to Heritage Hall East, a nursing home community located in Agawam, Massachusetts. The cost of the nursing-homes community at Heritage Hall East starts at a monthly rate of $2,000 to $9,815. There may be some additional services that could increase the cost of care, depending on the services that you may need. This community allows residents to have pets. It's always a good idea to check when you visit the community to see if your pet will be allowed. .

There are 14 hospitals within 25 miles of Heritage Hall East. The two closest hospitals are Mercy Medical Ctr which is 1.7 miles away and Shriners' Hospital For Children (The) which is 2.1 miles away.

Some of the key amenities available at Heritage Hall East are:

  • Pet Friendly
  • Housekeeping
  • Activity Center
  • Clubs & Communities

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(413) 786-8000

Pricing for Heritage Hall East

$5,907Avg. Local Starting Price
Heritage Hall East$2,000

Starting price

  • Within 25 Miles$8,011
  • In Springfield-Holyoke$5,907
  • In MA$7,182

Looking for Medicaid Options?

If you are using Medicaid to pay for senior living, your options are likely different.

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Resident Review Score
8.5
|
Loved
#2 in Agawam, MA
Aggregated reviews in this score
Most Loved14
Loved3
Good1
Average1
Below Average2

Reviews

Residents and their families say:

This community has received numerous positive reviews, highlighting the excellent care and compassion provided by its staff to residents, especially those with memory support needs. Many reviewers expressed heartfelt gratitude for the care their family members received, appreciating the professional and caring attitude of the staff, the cleanliness of the facility, and the array of activities available for residents. Several reviews mentioned how the community's efforts, such as offering family Zoom updates and creative entertainment options, significantly improved the quality of life for their loved ones. The staff's dedication to maintaining open communication with families and their efforts to address concerns quickly were also praised.
However, some negative feedback was reported, particularly concerning instances of mismanagement, like lost personal items and inadequate responses from the administration. One reviewer mentioned their loved one had suffered falls leading to serious injuries and noted a lack of prompt communication from the administration. The same review later acknowledged efforts by the administration to address their concerns, indicating a willingness to improve. Another critique highlighted inconsistencies in the level of care across different staff members and mentioned that the community sometimes experienced staffing shortages, which could affect the delivery of care. Yet, these points did not detract significantly from the overall positive perception many have of the community, with the majority of feedback focusing on the compassionate, high-quality care their loved ones received.

AI generated summary of real reviews

Amenities

Heritage Hall East

Pet Friendly
Housekeeping
Activity Center
Clubs & Communities

Complaints

0 Penalties Imposed

$0 In Fines Imposed

0 Payment Denials

0 Total Fines Imposed

12 Total Deficiencies Reported

1 Total Incidents Reported

2 Total Complaints Reported

4 Health Complaint Deficiencies

8 Health Standard Deficiencies

Accommodations

Wifi

Cable Television

Cable TV

Computer With Internet Access

Fireplace

Housekeeping

Outdoor Areas

Pet Friendly

Phone

Wireless Internet Access

Occupancy

111 Current Occupants

123 Total Units

Activities & Fitness

Activity Centre

Arts & Crafts

Bingo

Clubs & Communities

Library & Computer Lounge

Tv / Movie Nights

Care

Assisted Living

Dental Care

Hospice

Independent Living

Memory Care

Nurses

Offers Resident/family Counciling

Podiatry Services

Vision Care

Services

Beauty Salon & Barber Shop

Dining & Nutrition

Café With Always Available Menu Options

Additional Features

Certified By Medicare And Medicaid

Chapel

Medicare Participant Since 01/14/1986

Neighborhood

Conveniently Located

Safety

Emergency Call System

Hospitals

Mercy Medical Center - Springfield Campus

271 Carew Street

Distance: 1.7 miles

Baystate Medical Center

759 Chestnut Street

Distance: 2.3 miles

Mercy Medical Center - Providence Behavioral Health Hospital Campus

1233 Main Street

Distance: 5.8 miles

Churches

Strait Way To Heaven Church-God

4 Garfield Street, Springfield

Distance: 0.7 miles

Whole Truth Temple

Springfield

Distance: 0.8 miles

Fuentes De Salvacion

Springfield

Distance: 0.8 miles

Resident Review Score
8.1
|
Loved
Heritage Hall South

Preferred Provider

Heritage Hall South

65 Cooper Street, Agawam MA, 01001

Starting at

$8,130

For this area
$$$
  • assisted living
  • nursing homes
View Community
Resident Review Score
N/A
|
Not Enough Reviews
Chapin Center

Preferred Provider

Chapin Center

200 Kendall Street, Springfield MA, 01104

Starting at

$11,755

For this area
$$$
  • nursing homes
View Community
Resident Review Score
9.1
|
Most Loved
Heritage Hall North

Preferred Provider

Heritage Hall North

55 Cooper Street, Agawam MA, 01001

Starting at

$8,130

For this area
$$$
  • assisted living
  • nursing homes
View Community
Call or ChatCall 1 (844) 240-4458