Heritage Hall West

61 Cooper St, Agawam MA, 01001

Resident Review Score
7.2
|
Loved
Starting price

$2,595

For this area
$$$
Heritage Hall West - Gallery Image 1

Heritage Hall West is a nursing home in Agawam, MA, with 164 certified beds. Heritage Hall West is a senior care company operated by Genesis HealthCare. In addition to being a nursing home, this facility provides assisted living and memory care for residents with Alzheimer's or some other form of dementia. The community also has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option. Heritage Hall West offers several therapy services to its residents, including occupational and physical therapists (in-house). In addition, access to a speech therapist is provided. Heritage Hall West offers vision and dental care to its residents.

Costs at this community start at $2,595 and range up to $9,815 per month. The average price in the community is $6,205, which is greater than the average cost of $5,907 for nursing home care in the area. The cost of nursing home care in this area is less than the state average. If the resident needs other services, additional care may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.8 hours daily per resident. This time is made up of 1.5 hours with licensed nurses (0.7 by an RN and 0.8 by an LPN) and 2.3 hours with non-licensed nurse aides.

To ensure the safety of all residents, the facility provides an emergency call system. Residents need to have a scheduled, structured activity every day. See our amenity list below for more information.

There are 14 hospitals within 25 miles of Heritage Hall West. The two closest hospitals are Mercy Medical Ctr, which is 2.8 miles away, and Baystate Medical Center, which is 3.0 miles away.

This nursing home has an overall rating of 3, which is an average rating of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has an average health inspection rating of 3. The quality rating for this facility is 2 and the staff rating is 3.

Some of the key amenities available at Heritage Hall West are:

  • Pet Friendly
  • Housekeeping
  • Activity Center
  • Clubs & Communities

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(413) 786-8000

Pricing for Heritage Hall West

$5,907Avg. Local Starting Price
Heritage Hall West$2,595

Starting price

  • Within 25 Miles$8,143
  • In Springfield-Holyoke$5,907
  • In MA$7,182

Looking for Medicaid Options?

If you are using Medicaid to pay for senior living, your options are likely different.

Learn More
Resident Review Score
7.2
|
Loved
#4 in Agawam, MA
Aggregated reviews in this score
Most Loved19
Loved4
Good3
Average3
Below Average8

Reviews

Residents and their families say:

This community received a plethora of positive feedback regarding the dedication, kindness, and hard work of its staff. Reviewers highlighted the exceptional care given by caregivers, PT and OT teams, nurses, and the entire care team. Many appreciated the patience, dedication, and commitment of the staff towards their residents and loved ones, noting significant improvements in the health and wellbeing of their family members during their stay. The community was also praised for its cleanliness, the range of activities provided, including specialized activities and holiday celebrations, and the overall atmosphere that made residents feel at home. The CNA program came recommended by a reviewer for its educational value and supportive work environment.
However, communication issues were frequently mentioned, particularly related to the phone system which led to frustration among family members trying to reach their loved ones or speak with nurses about care concerns. Several reviewers experienced long wait times on the phone or found the service unavailable. Also mentioned were concerns about understaffing, which appeared to affect the community’s ability to consistently address the needs of residents and maintain optimal levels of care and attentiveness. Despite these points of dissatisfaction, many expressed gratitude towards individual staff members and the community’s overall efforts to provide a caring and supportive environment for their residents.

AI generated summary of real reviews

ANNUAL DATA

Heritage Hall West

Availability

Each community has a certified number of beds that are available.

certified beds

164
117.2

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

3
2.8

Local Avg

health inspection

3
2.7

Local Avg

quality

3
3.3

Local Avg

staff

3
2.6

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

0
-1

Local Avg

infection control citations

1
1.5

Local Avg

fines

0
2.2

Local Avg

amount of fines

$0
$66,952

Local Avg

Staff Hours (per resident per day)

licensed staff hours

1
1.5

Local Avg

total nurse hours

4
3.6

Local Avg

weekend nurse hours

3
3.2

Local Avg

weekend rn hours

1
0.4

Local Avg

Staff Turnover (per year)

nursing staff

53
55

Local Avg

registered nurses

60
54.4

Local Avg

administrators who left

4
0.9

Local Avg

Facility Details

  • Legal name

    HERITAGE HALL WEST

  • Ownership type

    For profit - Corporation

  • Federal Provider Number

    225253

  • Provider SSA county code

    70

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    May 01, 1976

  • Type of council

    Resident

  • Ownership change in last 12 months

    Yes

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Heritage Hall West

Pet Friendly
Housekeeping
Activity Center
Clubs & Communities

Accommodations

Wifi

Air Conditioned

Beautiful Garden(s) / Courtyard(s)

Cable Television

Cable TV

Central Air Conditioning

Computer With Internet Access

Fireplace

Housekeeping

Outdoor Areas

Outdoor Garden

Pet Friendly

Phone

Scenic Views

Washer & Dryer In Unit

Wireless Internet Access

Complaints

0 Payment Denials

$11603 In Fines Imposed

12 Total Deficiencies Reported

1 Penalties Imposed

1 Total Complaints Reported

1 Total Fines Imposed

1 Total Incidents Reported

3 Health Complaint Deficiencies

9 Health Standard Deficiencies

Occupancy

147 Current Occupants

164 Total Units

Activities & Fitness

Activity Centre

Clubs & Communities

Health And Wellness Programs

Library & Computer Lounge

Care

Assisted Living

Cardiac Care

Dental Care

Dialysis

Hearing Care

Hospice

Independent Living

Laundry / Dry Cleaning

Memory Care

Nurses

Occupational Therapy

Offers Resident/family Counciling

Pain Management

Podiatry Services

Speech Therapy

Vision Care

Wellness Program

Services

Beauty Salon & Barber Shop

Dining & Nutrition

Café With Always Available Menu Options

Meals Provided

Additional Features

Certified By Medicare And Medicaid

Chapel

Medicare Participant Since 05/01/1976

Neighborhood

Conveniently Located

Safety

Emergency Call System

Hospitals

Mercy Medical Center - Springfield Campus

271 Carew Street

Distance: 2.7 miles

Baystate Medical Center

759 Chestnut Street

Distance: 3.0 miles

Mercy Medical Center - Providence Behavioral Health Hospital Campus

1233 Main Street

Distance: 5.9 miles

Churches

Baldwin Allan

50 Cardinal Drive, Agawam

Distance: 0.4 miles

Bethany Assembly of God

580 Main Street, Agawam

Distance: 0.8 miles

St John the Evangelist Church

833 Main Street, Agawam

Distance: 0.8 miles

Resident Review Score
9.1
|
Most Loved
Heritage Hall North

Preferred Provider

Heritage Hall North

55 Cooper Street, Agawam MA, 01001

Starting at

$8,130

For this area
$$$
  • assisted living
  • nursing homes
View Community
Resident Review Score
8.1
|
Loved
Heritage Hall South

Preferred Provider

Heritage Hall South

65 Cooper Street, Agawam MA, 01001

Starting at

$8,130

For this area
$$$
  • assisted living
  • nursing homes
View Community
Resident Review Score
8.5
|
Loved
Heritage Hall East

Preferred Provider

Heritage Hall East

464 Main Street P O Box 348, Agawam MA, 01001

Starting at

$2,000

For this area
$$$
  • nursing homes
View Community
Call or ChatCall 1 (844) 240-4458