Heritage Hall South

65 Cooper Street, Agawam MA, 01001

Resident Review Score
8.1
|
Loved
Starting price

$8,130

For this area
$$$
Heritage Hall South - Gallery Image 1

Heritage Hall South is a nursing home in Agawam, MA, with 122 certified beds. Heritage Hall South is a senior care company operated by Genesis HealthCare. In addition to being a nursing home, this facility provides assisted living and memory care for residents with Alzheimer's or some other form of dementia. The community also has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option. Heritage Hall South offers several therapy services to its residents, including occupational and physical therapists (in-house). In addition, access to a speech therapist is provided. Heritage Hall South offers vision and dental care to its residents.

Costs at this community start at $2,865 and range up to $9,815 per month. The average price in the community is $6,340, which is higher than the average cost of $5,907 for nursing home care in the area. The cost of nursing home care in this area is lower than the state average. If the resident needs added care, additional services may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.6 hours daily per resident. This time is made up of 1.7 hours with licensed nurses (0.8 by an RN and 0.9 by an LPN) and 1.9 hours with non-licensed nurse aides.

Residents need to have a scheduled, structured activity every day. See our amenity list below for more information.

There are 14 hospitals within 25 miles of Heritage Hall South. The two closest hospitals are Mercy Medical Ctr, which is 2.7 miles away, and Baystate Medical Center, which is 2.9 miles away.

This nursing home has an overall rating of 3, which is an average rating of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has an average health inspection rating of 3. The quality rating for this facility is 4 and the staff rating is 4.

Some of the key amenities available at Heritage Hall South are:

  • Pet Friendly
  • Housekeeping
  • Activity Center

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(413) 786-8000

Room Pricing
Assisted Living
One BedroomStarting at$8,130

Personal Care Add-Ons

This community offers a range of care levels depending on the customized needs of each resident.

Services Package Price Range:Varies
Meals
Housekeeping
Laundry
Medication Assistance
Personal Care Assistance

Looking for Medicaid Options?

If you are using Medicaid to pay for senior living, your options are likely different.

Learn More
Resident Review Score
8.1
|
Loved
#3 in Agawam, MA
Aggregated reviews in this score
Most Loved13
Loved1
Good0
Average0
Below Average4

Reviews

Residents and their families say:

This community has garnered a plethora of positive feedback from visitors and relatives of residents, highlighting the welcoming, caring, and protective nature of the staff. It is consistently noted for its cleanliness, both inside and out, and the staff's attentiveness and kindness. The facility was proactive during the COVID-19 pandemic, being among the first to close to visitors and ensure vaccinations for patients, which was greatly appreciated by family members concerned about their loved ones' safety. The spacious grounds and availability of indoor activities, including bingo, movies, and various religious services, contribute to a vibrant and engaging environment. The meals, prepared by praised culinary staff, are frequently mentioned as a highlight.
There are heartfelt testimonials about the compassionate care provided to residents with severe health challenges, including dementia and those undergoing rehabilitation, such as following an amputation. The therapy team is commended for their excellent work, helping residents progress towards their goals, such as returning home. The activities department is recognized for making an effort to engage every resident daily, making them feel special by catering to their individual interests. While positive sentiments overwhelmingly dominate, it's worth noting the singular mention of a family's satisfactory experience with the dignity and respect afforded during a resident's end-of-life care, reflecting the staff's comprehensive support for both residents and their families through all stages of care.

AI generated summary of real reviews

ANNUAL DATA

Heritage Hall South

Availability

Each community has a certified number of beds that are available.

certified beds

122
117.2

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

3
2.8

Local Avg

health inspection

3
2.7

Local Avg

quality

4
3.3

Local Avg

staff

4
2.6

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

0
-1

Local Avg

infection control citations

0
1.5

Local Avg

fines

0
2.2

Local Avg

amount of fines

$0
$66,952

Local Avg

Staff Hours (per resident per day)

licensed staff hours

2
1.5

Local Avg

total nurse hours

4
3.6

Local Avg

weekend nurse hours

3
3.2

Local Avg

weekend rn hours

1
0.4

Local Avg

Staff Turnover (per year)

nursing staff

48
55

Local Avg

registered nurses

18
54.4

Local Avg

administrators who left

0
0.9

Local Avg

Facility Details

  • Legal name

    HERITAGE HALL SOUTH

  • Ownership type

    For profit - Limited Liability company

  • Federal Provider Number

    225176

  • Provider SSA county code

    70

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    March 04, 1969

  • Type of council

    Resident

  • Ownership change in last 12 months

    Yes

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Heritage Hall South

Pet Friendly
Housekeeping
Activity Center

Accommodations

Wifi

Air Conditioned

Cable Television

Cable TV

Central Air Conditioning

Computer With Internet Access

Housekeeping

Outdoor Areas

Pet Friendly

Phone

Wireless Internet Access

Complaints

0 Payment Denials

1 Health Complaint Deficiencies

1 Penalties Imposed

1 Total Complaints Reported

1 Total Fines Imposed

$2438 In Fines Imposed

2 Health Standard Deficiencies

3 Total Deficiencies Reported

3 Total Incidents Reported

Occupancy

112 Current Occupants

122 Total Units

Activities & Fitness

Activity Centre

Baby Grand Piano

Library & Computer Lounge

Care

Assisted Living

Dental Care

Dialysis

Hearing Care

Hospice

Hospice Care

Laundry / Dry Cleaning

Memory Care

Nurses

Occupational Therapy

Offers Resident/family Counciling

Pain Management

Podiatry Services

Speech Therapy

Vision Care

Services

Beauty Salon & Barber Shop

Additional Features

Certified By Medicare And Medicaid

Medicare Participant Since 03/04/1969

Dining & Nutrition

Hospice Available On-site

Meals Provided

Hospitals

Mercy Medical Center - Springfield Campus

271 Carew Street

Distance: 2.6 miles

Baystate Medical Center

759 Chestnut Street

Distance: 2.9 miles

Mercy Medical Center - Providence Behavioral Health Hospital Campus

1233 Main Street

Distance: 5.9 miles

Churches

Baldwin Allan

50 Cardinal Drive, Agawam

Distance: 0.5 miles

Bethany Assembly of God

580 Main Street, Agawam

Distance: 0.8 miles

St John the Evangelist Church

833 Main Street, Agawam

Distance: 0.8 miles

Resident Review Score
9.1
|
Most Loved
Heritage Hall North

Preferred Provider

Heritage Hall North

55 Cooper Street, Agawam MA, 01001

Starting at

$8,130

For this area
$$$
  • assisted living
  • nursing homes
View Community
Resident Review Score
7.2
|
Loved
Heritage Hall West

Preferred Provider

Heritage Hall West

61 Cooper St, Agawam MA, 01001

Starting at

$2,595

For this area
$$$
  • assisted living
  • nursing homes
View Community
Resident Review Score
8.5
|
Loved
Heritage Hall East

Preferred Provider

Heritage Hall East

464 Main Street P O Box 348, Agawam MA, 01001

Starting at

$2,000

For this area
$$$
  • nursing homes
View Community
Call or ChatCall 1 (844) 240-4458