Heritage Hall North

55 Cooper Street, Agawam MA, 01001

Resident Review Score
9.1
|
Most Loved
Starting price

$8,130

For this area
$$$
Heritage Hall North - Gallery Image 1

Heritage Hall North is a nursing home in Agawam, MA, with 124 certified beds. Heritage Hall North is a senior care company operated by Genesis HealthCare. In addition to being a nursing home, this facility provides assisted living and memory care for residents with Alzheimer's or some other form of dementia. The community also has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option. Heritage Hall North offers several therapy services to its residents, including occupational and physical therapists (in-house). In addition, access to a speech therapist is provided. Heritage Hall North offers vision care to its residents.

Costs at this community start at $2,000 and range up to $9,815 per month. The average price in the community is $5,908, which is more than the average cost of $5,907 for nursing home care in the area. The cost of nursing home care in this area is lower than the state average. Depending on the services the resident needs, additional care may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.9 hours daily per resident. This time is made up of 1.7 hours with licensed nurses (0.7 by an RN and 1.0 by an LPN) and 2.1 hours with non-licensed nurse aides.

The facility provides and emergency call system to ensure the safety of all residents. Residents need to have a scheduled, structured activity every day. See our amenity list below for more information.

There are 14 hospitals within 25 miles of Heritage Hall North. The two closest hospitals are Mercy Medical Ctr, which is 2.8 miles away, and Baystate Medical Center, which is 3.1 miles away.

This nursing home has an overall rating of 3, which is an average rating of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has an average health inspection rating of 3. The quality rating for this facility is 4 and the staff rating is 3.

Some of the key amenities available at Heritage Hall North are:

  • Pet Friendly
  • Housekeeping
  • Activity Center
  • Clubs & Communities

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(413) 786-8000

Room Pricing
Assisted Living
One BedroomStarting at$8,130

Personal Care Add-Ons

This community offers a range of care levels depending on the customized needs of each resident.

Services Package Price Range:Varies
Meals
Housekeeping
Laundry
Medication Assistance
Personal Care Assistance

Looking for Medicaid Options?

If you are using Medicaid to pay for senior living, your options are likely different.

Learn More
Resident Review Score
9.1
|
Most Loved
#1 in Agawam, MA
Aggregated reviews in this score
Most Loved18
Loved2
Good0
Average0
Below Average2

Reviews

Residents and their families say:

This community has received high praise from several reviewers for its exceptional care across various departments, including rehabilitation, nursing, administrative, housekeeping, and maintenance. Many reviewers highlight the professional, skilled, comforting, friendly attitude of the staff, and the efficient response to concerns and questions, leading to successful recovery experiences for patients. The physical and occupational therapy teams, in particular, were lauded for their outstanding contributions to patient recoveries, with personal shout-outs to individual therapists for their exceptional work. The community's ability to maintain a very clean environment and offer various weekly activities also received positive feedback, enhancing the overall patient experience.
However, it is worth noting that understaffing was mentioned as a concern, which, according to one reviewer, was not the fault of the staff but still affected the timely accommodation of patients. Despite this, the staff is commended for working incredibly hard under these circumstances. Another isolated negative comment pointed to the need for better people skills among some staff members. These critiques aside, the overwhelming sentiment from the reviews is one of gratitude and recommendation for this community, owing to its hospitable, efficient service, highly skilled therapy and rehabilitation services, and the welcoming, compassionate nature of its personnel.

AI generated summary of real reviews

ANNUAL DATA

Heritage Hall North

Availability

Each community has a certified number of beds that are available.

certified beds

124
117.2

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

3
2.8

Local Avg

health inspection

3
2.7

Local Avg

quality

4
3.3

Local Avg

staff

4
2.6

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

0
-1

Local Avg

infection control citations

0
1.5

Local Avg

fines

1
2.2

Local Avg

amount of fines

$32,702
$66,952

Local Avg

Staff Hours (per resident per day)

licensed staff hours

2
1.5

Local Avg

total nurse hours

4
3.6

Local Avg

weekend nurse hours

3
3.2

Local Avg

weekend rn hours

1
0.4

Local Avg

Staff Turnover (per year)

nursing staff

52
55

Local Avg

registered nurses

46
54.4

Local Avg

administrators who left

1
0.9

Local Avg

Facility Details

  • Legal name

    HERITAGE HALL NORTH

  • Ownership type

    For profit - Limited Liability company

  • Federal Provider Number

    225766

  • Provider SSA county code

    70

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    December 10, 2002

  • Type of council

    Resident

  • Ownership change in last 12 months

    Yes

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Heritage Hall North

Pet Friendly
Housekeeping
Activity Center
Clubs & Communities

Complaints

0 Penalties Imposed

0 Health Complaint Deficienceis

$0 In Fines Imposed

0 Payment Denials

0 Total Complaints Reported

0 Total Fines Imposed

0 Total Incidents Reported

2 Health Standard Deficiencies

2 Total Deficiencies Reported

Accommodations

Wifi

Cable Television

Cable TV

Central Air Conditioning

Computer With Internet Access

Housekeeping

Outdoor Areas

Pet Friendly

Phone

Washer & Dryer In Unit

Wireless Internet Access

Occupancy

105 Current Occupants

124 Total Units

Activities & Fitness

Activity Centre

Arts & Crafts

Clubs & Communities

Library & Computer Lounge

Care

Assisted Living

Cardiac Care

Dialysis

Hospice

Hospice Care

Independent Living

Laundry / Dry Cleaning

Memory Care

Nurses

Occupational Therapy

Offers Resident/family Counciling

Pain Management

Podiatry Services

Speech Therapy

Stroke Care

Vision Care

Services

Beauty Salon & Barber Shop

Additional Features

Certified By Medicare And Medicaid

Medicare Participant Since 12/10/2002

Neighborhood

Conveniently Located

Safety

Emergency Call System

Dining & Nutrition

Meals Provided

Hospitals

Mercy Medical Center - Springfield Campus

271 Carew Street

Distance: 2.7 miles

Baystate Medical Center

759 Chestnut Street

Distance: 3.0 miles

Mercy Medical Center - Providence Behavioral Health Hospital Campus

1233 Main Street

Distance: 6.0 miles

Churches

Baldwin Allan

50 Cardinal Drive, Agawam

Distance: 0.4 miles

Bethany Assembly of God

580 Main Street, Agawam

Distance: 0.7 miles

St John the Evangelist Church

833 Main Street, Agawam

Distance: 0.7 miles

Resident Review Score
7.2
|
Loved
Heritage Hall West

Preferred Provider

Heritage Hall West

61 Cooper St, Agawam MA, 01001

Starting at

$2,595

For this area
$$$
  • assisted living
  • nursing homes
View Community
Resident Review Score
8.1
|
Loved
Heritage Hall South

Preferred Provider

Heritage Hall South

65 Cooper Street, Agawam MA, 01001

Starting at

$8,130

For this area
$$$
  • assisted living
  • nursing homes
View Community
Resident Review Score
8.5
|
Loved
Heritage Hall East

Preferred Provider

Heritage Hall East

464 Main Street P O Box 348, Agawam MA, 01001

Starting at

$2,000

For this area
$$$
  • nursing homes
View Community
Call or ChatCall 1 (844) 240-4458