Hallmark Manor

32300 First Avenue South, Federal Way WA, 98003

Resident Review Score
5.9
|
Good
Starting price

$2,104

For this area
$$$
Hallmark Manor - Gallery Image 1

Hallmark Manor is a nursing home in Federal Way, WA, with 147 certified beds. In addition to being a nursing home, this facility provides assisted living and memory care for residents with Alzheimer's or some other form of dementia. The community also has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option. Hallmark Manor offers other therapy services to its residents, including occupational therapists (in-house).

Costs at this community start at $2,104 and range up to $7,592 per month. The average price in the community is $4,848, which is the same as the average price of $ 4,848 in the area. The cost of nursing home care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.9 hours daily per resident. This time is made up of 1.4 hours with licensed nurses (0.5 by an RN and 0.9 by an LPN) and 2.5 hours with non-licensed nurse aides.

Residents need to have a scheduled, structured activity every day. This facility has a number of activities, including musical performances and social outings. See our amenity list below for more information.

There are 19 hospitals within 25 miles of Hallmark Manor. The two closest hospitals are Multicare Auburn Medical Center, which is 4.9 miles away, and Mary Bridge Children'S Hospital, which is 6.6 miles away.

This nursing home has an overall rating of 1, which means that it is in the bottom 20% of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has a health inspection rating of 1. The quality rating for this facility is 4 and the staff rating is 3.

Some of the key amenities available at Hallmark Manor are:

  • Outdoor Areas
  • Housekeeping
  • Activity Center
  • Clubs & Communities

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(253) 874-3580

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Pricing for Hallmark Manor

$4,848Avg. Local Starting Price
Hallmark Manor$2,104

Starting price

  • Within 25 Miles$5,444
  • In Seattle-Tacoma$4,848
  • In WA$5,087
Resident Review Score
5.9
|
Good
#3 in Federal Way, WA
Aggregated reviews in this score
Most Loved7
Loved2
Good1
Average1
Below Average8

Reviews

Residents and their families say:

This community has garnered praise for its staff's dedication and the quality of care provided, particularly highlighting hospitality, cleanliness, and the positive atmosphere created by the team, especially during significant events like December 25th. Multiple reviewers emphasized the excellent job the staff did, noting their responsiveness and capability to handle complex care needs, such as navigating Medicaid paperwork and securing extra services for those with challenging health issues. The renovated facility and the enhanced communication with families have been noted as significant improvements, reflecting the community's commitment to both its physical environment and operational transparency. Additionally, specialized care including social programs and rehabilitation services were commended for their positive impact on residents' health and morale.
However, concerns were raised about specific aspects of care and facility management. Notably, issues like understaffing leading to delayed response to call buttons, occasional lapses in patient care, and challenges with food quality and timeliness were mentioned. Some reviewers also pointed out the difficulty in understanding staff members with heavy accents, potentially complicating communication with residents who are hard of hearing or have cognitive impairments. Despite these criticisms, many reviewers found reasons to be thankful for the service their loved ones received, citing examples of staff going above and beyond to provide care and comfort. The community's efforts to remain engaging through activities like music and bingo, even amidst challenges like the pandemic, were also appreciated. While there are areas for improvement, particularly concerning patient care and staff response times, the community's overall dedication to its residents' well-being and the positive changes in staffing and the physical plant were recognized and valued by family members and residents alike.

AI generated summary of real reviews

ANNUAL DATA

Hallmark Manor

Availability

Each community has a certified number of beds that are available.

certified beds

147
105.3

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

2
3

Local Avg

health inspection

1
2.7

Local Avg

quality

5
3.9

Local Avg

staff

3
3.1

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

4
6

Local Avg

infection control citations

0
1.1

Local Avg

fines

3
2.8

Local Avg

amount of fines

$27,630
$80,633

Local Avg

Staff Hours (per resident per day)

licensed staff hours

1
1.7

Local Avg

total nurse hours

4
4.1

Local Avg

weekend nurse hours

3
3.7

Local Avg

weekend rn hours

0
0.6

Local Avg

Staff Turnover (per year)

nursing staff

58
53.7

Local Avg

registered nurses

77
53.1

Local Avg

administrators who left

2
0.9

Local Avg

Facility Details

  • Legal name

    HALLMARK MANOR

  • Ownership type

    For profit - Partnership

  • Federal Provider Number

    505313

  • Provider SSA county code

    160

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    May 28, 1987

  • Type of council

    Resident

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Hallmark Manor

Outdoor Areas
Housekeeping
Activity Center
Clubs & Communities

Complaints

0 Penalties Imposed

0 Health Complaint Deficienceis

$0 In Fines Imposed

0 Payment Denials

0 Total Fines Imposed

15 Health Standard Deficiencies

15 Total Deficiencies Reported

1 Total Complaints Reported

5 Total Incidents Reported

Accommodations

Wifi

Cable TV

Fireplace

Housekeeping

Library & Computer Lounge

Outdoor Areas

Outdoor Garden

Outdoor Walking Paths

Pet Friendly

Occupancy

117 Current Occupants

147 Total Units

Activities & Fitness

Activity Centre

Clubs & Communities

Health And Wellness Programs

Social Outings

Tv / Movie Nights

Care

Assisted Living

Cardiac Care

Diabetic

Hospice

Laundry / Dry Cleaning

Memory Care

Nurses

Occupational Therapy

Offers Resident/family Counciling

Pain Management

Podiatry Services

Speech Therapy

Stroke Care

Services

Beauty Salon & Barber Shop

Additional Features

Certified By Medicare And Medicaid

Medicare Participant Since 05/28/1987

Dining & Nutrition

Meals Provided

Hospitals

St. Francis Hospital

34515 9Th Avenue South

Distance: 1.4 miles

Multicare Auburn Regional Medical Center

202 North Division St

Distance: 4.9 miles

Tacoma General Hospital

315 Martin Luther King Jr. Way

Distance: 6.6 miles

Churches

Trinity Lutheran Church

1801 Main Street, Auburn

Distance: 4.9 miles

Faith And Victory Church Auburn Wa

1302 A Street Southeast, Auburn

Distance: 5.0 miles

Heaven's Dream Recovery Center & Church

100 Auburn Way South, Auburn

Distance: 5.1 miles

Resident Review Score
7.7
|
Loved
Avalon Care Center - Federal Way

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135 South 336Th Street, Federal Way WA, 98003

Starting at

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Life Care Center Of Federal Way

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Starting at

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Resident Review Score
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|
Loved
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Call or ChatCall 1 (844) 240-4458