Envoy Of Westover Hills

4403 Forest Hill Avenue, Richmond VA, 23225

Resident Review Score
8.4
|
Loved
Starting price

$3,900

For this area
$$$
Envoy Of Westover Hills - Gallery Image 1

Envoy Of Westover Hills is a nursing home in Richmond, VA, with 174 certified beds. In addition to being a nursing home, this facility provides assisted living and memory care for residents with Alzheimer's or some other form of dementia. The community also has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option. Envoy Of Westover Hills offers multiple therapy services to its residents, including occupational and physical therapists (in-house). In addition, access to a speech therapist is provided.

Costs at this community start at $1,597 and range up to $6,691 per month. The average price in the community is $4,144, which is higher than the average cost of $4,095 for nursing home care in the area. The cost of nursing home care in this area is lower than the state average. If the resident needs other services, additional care may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 2.6 hours daily per resident. This time is made up of 1.2 hours with licensed nurses (0.2 by an RN and 0.9 by an LPN) and 1.5 hours with non-licensed nurse aides.

Residents need to have a scheduled, structured activity every day. This facility has a number of activities, including musical performances and social outings. See our amenity list below for more information.

There are 11 hospitals within 25 miles of Envoy Of Westover Hills. The two closest hospitals are Cjw Medical Center, which is 2.5 miles away, and Medical College Of Virginia Hospitals, which is 3.1 miles away.

This nursing home has an overall rating of 1, which means that it is in the bottom 20% of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has a health inspection rating of 1. The overall quality and staff are both rated poorly with ratings of 1.

Some of the key amenities available at Envoy Of Westover Hills are:

  • Housekeeping
  • Social Outings
  • Washer & Dryer in Unit
  • Clubs & Communities
  • Outdoor Areas

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(804) 231-0231

Consider Nearby Preferred Providers

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Starting price

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Resident Review Score
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Starting price

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Room Pricing
Assisted Living
One BedroomStarting at$3,900

Personal Care Add-Ons

This community offers a range of care levels depending on the customized needs of each resident.

Services Package Price Range:Varies
Meals
Housekeeping
Laundry
Medication Assistance
Personal Care Assistance
Resident Review Score
8.4
|
Loved
#5 in Richmond, VA
Aggregated reviews in this score
Most Loved40
Loved7
Good0
Average0
Below Average10

Reviews

Residents and their families say:

This community has received a multitude of positive reviews highlighting its cleanliness, well-organized environment, and welcoming atmosphere. Many reviewers expressed deep satisfaction with the staff's friendliness, professionalism, and dedication to providing exceptional care to residents. Staff members, including CNAs and nurses, were repeatedly praised for their attentiveness, efficiency in handling medications, and ensuring residents felt well-cared for and groomed. The administrative team, particularly the administrator, was commended for being hands-on, addressing concerns personally, and fostering a sense of peace among families regarding the care of their loved ones. The community's environment was described as family-oriented, with an emphasis on creating a warm, home-like setting. Activities, such as bingo and special events for holidays, were highlighted as engaging and enjoyable for residents.
However, there were a few points of criticism, most notably concerning the physical structure of the building which some felt was aging and perhaps not as well-maintained as it could be. There were also comments regarding the need for additional staffing or requests for more assistance at times. Despite these minor critiques, the overarching sentiment was one of immense gratitude and appreciation for the level of care and dedication shown by the staff and management. The community's ability to maintain a clean, friendly, and caring environment was consistently acknowledged, alongside a call for continued improvement and support from upper management to address structural and staffing needs. The positive changes noted under new administration and the effort to provide high-quality care were frequently mentioned, showcasing a trend toward improvement and a commitment to excellence in resident care.

AI generated summary of real reviews

ANNUAL DATA

Envoy Of Westover Hills

Availability

Each community has a certified number of beds that are available.

certified beds

174
120

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

1
1.9

Local Avg

health inspection

1
2.1

Local Avg

quality

1
3.2

Local Avg

staff

1
1.7

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

0
-1

Local Avg

infection control citations

3
2.4

Local Avg

fines

4
1.3

Local Avg

amount of fines

$31,201
$26,998

Local Avg

Staff Hours (per resident per day)

licensed staff hours

1
1.5

Local Avg

total nurse hours

3
3.4

Local Avg

weekend nurse hours

2
3

Local Avg

weekend rn hours

0
0.3

Local Avg

Staff Turnover (per year)

nursing staff

70
59.5

Local Avg

registered nurses

82
60.7

Local Avg

administrators who left

5
0.9

Local Avg

Facility Details

  • Legal name

    ENVOY OF WESTOVER HILLS

  • Ownership type

    For profit - Partnership

  • Federal Provider Number

    495327

  • Provider SSA county code

    791

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    February 01, 1998

  • Type of council

    Resident

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Envoy Of Westover Hills

Housekeeping
Social Outings
Washer & Dryer in Unit
Clubs & Communities
Outdoor Areas

Complaints

0 Penalties Imposed

$0 In Fines Imposed

0 Payment Denials

0 Total Fines Imposed

0 Total Incidents Reported

15 Health Standard Deficiencies

15 Total Complaints Reported

15 Total Deficiencies Reported

5 Health Complaint Deficiencies

Occupancy

168 Current Occupants

174 Total Units

Activities & Fitness

Activity Centre

Arts & Crafts

Clubs & Communities

Library & Computer Lounge

Social Outings

Care

Assisted Living

Cardiac Care

Dialysis

Hospice

Independent Living

Memory Care

Nurses

Occupational Therapy

Offers Resident/family Counciling

Pain Management

Speech Therapy

Stroke Care

Additional Features

Certified By Medicare And Medicaid

Medicare Participant Since 02/01/1998

Accommodations

Housekeeping

Landscaped Grounds

Outdoor Areas

Washer & Dryer In Unit

Hospitals

Veterans Affairs Medical Center Richmond

1201 Broad Rock Boulevard

Distance: 1.7 miles

Retreat Doctors Hospital

2621 Grove Avenue

Distance: 2.3 miles

Cjw Medical Center Chippenham Campus

7101 Jahnke Road

Distance: 2.5 miles

Churches

Living Word Christian Fellowship

1990 West Main Street, Richmond

Distance: 2.1 miles

Trinity Evangelical Lutheran

2300 West Main Street, Richmond

Distance: 2.2 miles

Faith-Trinity United Methodist

2900 West Main Street, Richmond

Distance: 2.2 miles

Resident Review Score
9.3
|
Most Loved
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Preferred Provider

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Starting at

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Resident Review Score
8.6
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Most Loved
Beaufont Health And Rehabilitation Center

Preferred Provider

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Starting at

$7,215

For this area
$$$
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Call or ChatCall 1 (844) 240-4458