Heritage Hall-Rich Creek

120 Old Virginia Avenue, Rich Creek VA, 24147

Resident Review Score
7.7
|
Loved
Starting price

$1,205

For this area
$$$
Heritage Hall-Rich Creek - Gallery Image 1

Heritage Hall-Rich Creek is a nursing home in Rich Creek, VA, with 120 certified beds. Heritage Hall-Rich Creek is a senior care company operated by Heritage Hall. In addition to being a nursing home, this facility provides assisted living and memory care for residents with Alzheimer's or some other form of dementia. The community also has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option. Heritage Hall-Rich Creek offers multiple therapy services to its residents, including occupational and physical therapists (in-house). In addition, access to a speech therapist is provided. Heritage Hall-Rich Creek offers dental care to its residents.

Costs at this community start at $1,205 and range up to $7,498 per month. The average price in the community is $4,352, which is greater than the average cost of $4,351 for nursing home care in the area. The cost of nursing home care in this area is lower than the state average. If the resident needs added care, additional services may increase the monthly cost. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.4 hours daily per resident. This time is made up of 1.4 hours with licensed nurses (0.3 by an RN and 1.1 by an LPN) and 2.0 hours with non-licensed nurse aides.

Residents need to have a scheduled, structured activity every day. This facility has a variety of activities, including musical performances and social outings. See our amenity list below for more information.

There are five hospitals within 25 miles of Heritage Hall-Rich Creek. The two closest hospitals are Carilion Giles Community Hospital, which is 7.3 miles away, and Princeton Community Hospital, which is 15.8 miles away.

This nursing home has an overall rating of 3, which is an average rating of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has an average health inspection rating of 4. The ratings for the staff of this facility are poor (rating of 1) and the quality ratings are average, with a rating of 1.

Some of the key amenities available at Heritage Hall-Rich Creek are:

  • Outdoor Areas
  • Activity Center
  • Clubs & Communities

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(540) 726-2328

Pricing for Heritage Hall-Rich Creek

$4,351Avg. Local Starting Price
Heritage Hall-Rich Creek$1,205

Starting price

  • Within 25 Miles$5,661
  • In Roanoke-Lynchburg$4,351
  • In VA$4,695
Resident Review Score
7.7
|
Loved
#1 in Rich Creek, VA
Aggregated reviews in this score
Most Loved5
Loved0
Good0
Average0
Below Average2

Reviews

Residents and their families say:

This community is highly praised for its caring, friendly, and welcoming atmosphere, both for the residents and staff. Reviewers frequently applaud the dedication and compassion exhibited by the team, creating a warm environment that feels like home to those living there. The facility itself is described as clean, beautiful, and well-maintained, with a variety of great activity programs and high-quality therapy services. The staff, from various departments, has been consistently recognized for going above and beyond in delivering exceptional care, making residents and their families feel truly supported and valued. The incredible spirit, energy, and teamwork are noted as distinguishing factors that contribute to the positive experiences of residents and their families. Many reviewers expressed heartfelt gratitude for the staff's efforts and the overall positive impact on their loved ones.
However, there are some voiced concerns and negative points, most notably related to the call light system, which one reviewer found to be excessively loud and claimed that there was a lack of urgency in response. This reviewer also criticized the director of nursing present during their mother's stay as well as the dining arrangements, feeling that severely disabled residents were inappropriately placed during meals, creating discomfort. There were also remarks about the challenges in obtaining certain medical equipment and a perceived disconnect between the therapy and nursing departments, leading to a lack of continuity in care. Despite these critiques, many families have had positive experiences, emphasizing the compassionate care and wonderful atmosphere above all.

AI generated summary of real reviews

ANNUAL DATA

Heritage Hall-Rich Creek

Availability

Each community has a certified number of beds that are available.

certified beds

120
109.1

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

3
3.3

Local Avg

health inspection

4
3.4

Local Avg

quality

3
3.6

Local Avg

staff

1
2

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

0
-1

Local Avg

infection control citations

0
1.6

Local Avg

fines

0
1.2

Local Avg

amount of fines

$0
$18,107

Local Avg

Staff Hours (per resident per day)

licensed staff hours

1
1.6

Local Avg

total nurse hours

3
3.6

Local Avg

weekend nurse hours

3
3.1

Local Avg

weekend rn hours

0
0.5

Local Avg

Staff Turnover (per year)

nursing staff

100
57.9

Local Avg

registered nurses

100
50.7

Local Avg

administrators who left

1
0.9

Local Avg

Facility Details

  • Legal name

    HERITAGE HALL-RICH CREEK

  • Ownership type

    For profit - Corporation

  • Federal Provider Number

    495371

  • Provider SSA county code

    350

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    December 01, 2003

  • Type of council

    Resident

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    Yes

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Heritage Hall-Rich Creek

Outdoor Areas
Activity Center
Clubs & Communities

Complaints

0 Penalties Imposed

0 Health Complaint Deficienceis

$0 In Fines Imposed

0 Payment Denials

0 Total Fines Imposed

0 Total Incidents Reported

1 Total Complaints Reported

8 Health Standard Deficiencies

8 Total Deficiencies Reported

Accommodations

Wifi

Outdoor Areas

Outdoor Garden

Occupancy

107 Current Occupants

120 Total Units

Activities & Fitness

Activity Centre

Arts & Crafts

Clubs & Communities

Library & Computer Lounge

Social Outings

Care

Assisted Living

Dental Care

Diabetic

Dialysis

Hospice

Memory Care

Nurses

Occupational Therapy

Offers Resident/family Counciling

Speech Therapy

Stroke Care

Tracheotomy Care

Services

Beauty Salon & Barber Shop

Additional Features

Certified By Medicare And Medicaid

Medicare Participant Since 12/01/2003

Volunteer Opportunities

Dining & Nutrition

Meals Provided

Hospitals

Carilion Giles Memorial Hospital

1 Taylor Avenue

Distance: 7.3 miles

Princeton Community Hospital

122 12Th Street

Distance: 15.8 miles

Healthsouth Southern Hills Regional Rehab

120 12Th St

Distance: 15.8 miles

Churches

Bozoo Christian Church

Peterstown

Distance: 1.7 miles

Peterstown United Methodist

47 Race Street, Peterstown

Distance: 1.7 miles

Peterstown Missionary Baptist

277 Market Street, Peterstown

Distance: 1.8 miles

Resident Review Score
N/A
|
Not Enough Reviews
Springfield Center

Preferred Provider

Springfield Center

10797 Seneca Trail South, Lindside WV, 24951

Starting at

$2,820

For this area
$$$
  • nursing homes
View Community
Resident Review Score
N/A
|
Not Enough Reviews
Princeton Health Care Center

Preferred Provider

Princeton Health Care Center

315 Courthouse Rd., Princeton WV, 24740

Starting at

$4,195

For this area
$$$
  • nursing homes
View Community
Resident Review Score
N/A
|
Not Enough Reviews
Summers Nursing And Rehabilitation Center

Preferred Provider

Summers Nursing And Rehabilitation Center

198 John Cook Nursing Home Road, Hinton WV, 25951

Starting at

$3,150

For this area
$$$
  • nursing homes
View Community
Call or ChatCall 1 (844) 240-4458