Waterside Health & Rehab Center

249 South Newtown Rd, Norfolk VA, 23502

Resident Review Score
5.8
|
Good
Starting price

$6,844

For this area
$$$
Waterside Health & Rehab Center - Gallery Image 1

Waterside Health & Rehab Center is a nursing home in Norfolk, VA, with 197 certified beds. Waterside Health & Rehab Center is a senior care company operated by Sentara Healthcare. In addition to being a nursing home, this facility provides assisted living care and has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option. Waterside Health & Rehab Center offers physical therapy services to its residents.

Costs at this community start at $6,844 and range up to $7,540 per month. The average price in the community is $7,192, which is greater than the average cost of $4,770 for nursing home care in the area. The cost of nursing home care in this area is essentially the same as the cost throughout the state. If the resident needs added care, additional care or services may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 4.1 hours daily per resident. This time is made up of 1.9 hours with licensed nurses (0.6 by an RN and 1.3 by an LPN) and 2.2 hours with non-licensed nurse aides.

Residents need to have a scheduled, structured activity every day. See our amenity list below for more information.

There are 11 hospitals within 25 miles of Waterside Health & Rehab Center. The two closest hospitals are Sentara Leigh Hospital, which is 1.0 miles away, and Childrens Hospital Of The Kings Daughters Inc, which is 6.2 miles away.

This nursing home has an overall rating of 1, which means that it is in the bottom 20% of all facilities reviewed by the Centers for Medicare and Medicaid Services. The ratings for the staff of this facility are poor (rating of 1) and the quality ratings are average, with a rating of 1.

Some of the key amenities available at Waterside Health & Rehab Center are:

  • Outdoor Areas
  • Activity Center
  • Clubs & Communities
  • Religious Activities

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(757) 892-5500

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Pricing for Waterside Health & Rehab Center

$4,770Avg. Local Starting Price
Waterside Health & Rehab Center$6,844

Starting price

  • Within 25 Miles$4,827
  • In Norfolk-Portsmouth-Newport News$4,770
  • In VA$4,695
Resident Review Score
5.8
|
Good
#4 in Norfolk, VA
Aggregated reviews in this score
Most Loved17
Loved0
Good2
Average1
Below Average18

Reviews

Residents and their families say:

This community has received mixed feedback from visitors, relatives of residents, and professionals, highlighting both its strengths and areas needing improvement. The positive remarks across several reviews commend the dedication and professionalism of the staff, especially the respiratory therapists and nurses, who are frequently described as attentive, caring, and highly skilled. Families and professionals alike have praised the thorough and compassionate care provided, marking significant improvement and recovery in residents' health conditions due to diligent rehabilitation services, including physical and occupational therapy. The administrative and admissions staff are also noted for their helpfulness and efficiency, contributing to a welcoming and supportive environment for both residents and visitors. The facility's cleanliness and measures for disease prevention, such as rigorous COVID-19 testing protocols, were applauded, alongside efforts to ensure a comfortable stay for the residents.
However, the community has seen criticism regarding specific aspects of its service, most notably the quality and appropriateness of the food provided, which has been described as inadequate, especially for those with specific dietary needs, like low-carb requests, or physical limitations, such as difficulties with eating hard foods. Some reviews mentioned concerns over weekend staffing and the handling of medication and discharge procedures, pointing out the need for improvement in continuity of care and administrative processes. A few comments addressed the perceived understaffing issue, which seemed to affect the consistency of daily nursing care. Despite these criticisms, many reviews underline a notably positive experience with the core staff's care and the heartening progress seen in residents under their supervision, emphasizing a strong foundation of compassionate and effective care that could be built upon with attention to cited areas for enhancement.

AI generated summary of real reviews

ANNUAL DATA

Waterside Health & Rehab Center

Availability

Each community has a certified number of beds that are available.

certified beds

197
111.9

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

1
2.1

Local Avg

health inspection

2
2.3

Local Avg

quality

3
3.3

Local Avg

staff

1
1.8

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

0
0.1

Local Avg

infection control citations

2
0.6

Local Avg

fines

1
1.5

Local Avg

amount of fines

$12,600
$53,287

Local Avg

Staff Hours (per resident per day)

licensed staff hours

2
1.4

Local Avg

total nurse hours

4
3.4

Local Avg

weekend nurse hours

4
3

Local Avg

weekend rn hours

1
0.3

Local Avg

Staff Turnover (per year)

nursing staff

68
59.3

Local Avg

registered nurses

80
61.3

Local Avg

administrators who left

1
0.9

Local Avg

Facility Details

  • Legal name

    WATERSIDE HEALTH & REHAB CENTER

  • Ownership type

    For profit - Corporation

  • Federal Provider Number

    495173

  • Provider SSA county code

    641

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    December 05, 1987

  • Type of council

    Resident

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Waterside Health & Rehab Center

Outdoor Areas
Activity Center
Clubs & Communities
Religious Activities

Accommodations

Wifi

Cable TV

Outdoor Areas

Complaints

0 Payment Denials

0 Total Incidents Reported

12 Total Complaints Reported

21 Health Complaint Deficiencies

21 Health Standard Deficiencies

29 Total Deficiencies Reported

2 Penalties Imposed

2 Total Fines Imposed

$96851 In Fines Imposed

Occupancy

175 Current Occupants

197 Total Units

Activities & Fitness

Activity Centre

Arts & Crafts

Clubs & Communities

Health And Wellness Programs

Library & Computer Lounge

Additional Features

Certified By Medicare And Medicaid

Medicare Participant Since 12/05/1987

Religious Activities

Care

Dialysis

Hospice

Nurses

Offers Resident/family Counciling

Stroke Care

Hospitals

Sentara Leigh Hospital

830 Kempsville Road

Distance: 1.0 miles

Virginia Surgery Center

241 Corporate Boulevard

Distance: 1.1 miles

Sentara Leigh Ambulatory Surgery Center

838 Kempsville Road

Distance: 1.1 miles

Churches

Exceed Life Church

104 Constitution Drive, Virginia Beach

Distance: 3.6 miles

Thalia Lynn Baptist Church

4392 Virginia Beach Boulevard, Virginia Beach

Distance: 3.8 miles

Remnant Ministries

420 Thalia Road, Virginia Beach

Distance: 4.2 miles

Resident Review Score
4.5
|
Average
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Loved
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Call or ChatCall 1 (844) 240-4458