The Plaza At Lubbock

4910 Emory, Lubbock TX, 79416

Resident Review Score
6.1
|
Good
Starting price

$2,945

For this area
$$$
The Plaza At Lubbock - Gallery Image 1

The Plaza At Lubbock is a nursing home in Lubbock, TX, with 132 certified beds. In addition to being a nursing home, this facility provides assisted living care and has an independent living option.

Costs at this community start at $2,945 and range up to $5,929 per month. The average price in the community is $4,437, which is more than the average cost of $4,314 for nursing home care in the area. The cost of nursing home care in this area is lower than the state average. If the resident needs other services, additional care or services may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.1 hours daily per resident. This time is made up of 1.2 hours with licensed nurses (0.3 by an RN and 0.9 by an LPN) and 1.9 hours with non-licensed nurse aides.

There are five hospitals within 25 miles of The Plaza At Lubbock. The two closest hospitals are Lubbock Heart Hospital Lp, which is 0.3 miles away, and University Medical Center, which is 2.0 miles away.

This nursing home has an overall rating of 2, which is an average rating of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has an average health inspection rating of 2. The quality rating for this facility is 5 and the staff rating is 1.

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(806) 740-0800

Pricing for The Plaza At Lubbock

$4,314Avg. Local Starting Price
The Plaza At Lubbock$2,945

Starting price

  • Within 25 Miles$4,627
  • In Lubbock$4,314
  • In TX$4,573

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Resident Review Score
6.1
|
Good
#10 in Lubbock, TX
Aggregated reviews in this score
Most Loved15
Loved1
Good3
Average1
Below Average14

Reviews

Residents and their families say:

This community is frequently praised for its attentive and caring staff, clean facilities, and the high quality of care provided to both short-term and long-term residents. Many reviewers highlight the professionalism, kindness, and dedication of the team, pointing out that the staff works hard to ensure residents' safety and comfort. Positive comments extend to the quality of food served and the cleanliness of the building. Families of residents appreciate the communication and efforts of the staff to provide safe discharges and effective rehabilitation services. The community is also recognized for its beautiful exterior and the pleasant, active environment it offers to residents, with several reviewers specifically recommending it for family care based on their relatives’ satisfying experiences.
However, there are critical remarks concerning understaffing and some instances of perceived inadequate care, with one reviewer detailing a negative experience regarding their father's care and communication with the staff. This particular review mentions issues such as infrequent showers and unaddressed health concerns, highlighting a feeling of neglect due to waiting for Medicaid approval. Another negative point raised involves rudeness from a staff member, particularly in relation to COVID-19 screening procedures and policy communication. Despite these criticisms, many family members continue to trust this community with their loved ones' care, driven by the majority of positive experiences and the apparent commitment of most staff to their residents' well-being.

AI generated summary of real reviews

ANNUAL DATA

The Plaza At Lubbock

Availability

Each community has a certified number of beds that are available.

certified beds

132
93.2

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

2
1.9

Local Avg

health inspection

2
2.3

Local Avg

quality

5
3.2

Local Avg

staff

1
1.4

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

1
1.2

Local Avg

infection control citations

2
1.4

Local Avg

fines

2
2.1

Local Avg

amount of fines

$19,500
$35,876

Local Avg

Staff Hours (per resident per day)

licensed staff hours

1
1.2

Local Avg

total nurse hours

3
3

Local Avg

weekend nurse hours

3
2.7

Local Avg

weekend rn hours

0
0.3

Local Avg

Staff Turnover (per year)

nursing staff

71
62.2

Local Avg

registered nurses

89
62

Local Avg

administrators who left

0
0.6

Local Avg

Facility Details

  • Legal name

    THE PLAZA AT LUBBOCK

  • Ownership type

    For profit - Limited Liability company

  • Federal Provider Number

    676105

  • Provider SSA county code

    770

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    July 05, 2006

  • Type of council

    Resident

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Hospitals

Lubbock Heart Hospital

4810 North Loop 289

Distance: 0.2 miles

Trustpoint Hospital

4302 A Princeton Street

Distance: 1.2 miles

Texas Specialty Hospital At Lubbock

4302 B Princeton Street

Distance: 1.2 miles

Resident Review Score
7.8
|
Loved
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Call or ChatCall 1 (844) 240-4458