The Highlands Of Memphis Health & Rehabilitation

3549 Norriswood, Memphis TN, 38111

Resident Review Score
3.3
|
Below Average
Starting price

$5,735

For this area
$$$
The Highlands Of Memphis Health & Rehabilitation - Gallery Image 1

The Highlands Of Memphis Health & Rehabilitation is a nursing home in Memphis, TN, with 180 certified beds. In addition to being a nursing home, this facility provides assisted living care and has an independent living option.

Costs at this community start at $2,421 and range up to $6,692 per month. The average price in the community is $4,557, which is more than the average cost of $4,556 for nursing home care in the area. The cost of nursing home care in this area is more than the state average. Depending on other care the resident needs, additional services may increase the monthly cost. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.4 hours daily per resident. This time is made up of 1.4 hours with licensed nurses (0.2 by an RN and 1.2 by an LPN) and 2.0 hours with non-licensed nurse aides.

Residents need to have a scheduled, structured activity every day. See our amenity list below for more information.

There are nine hospitals within 25 miles of The Highlands Of Memphis Health & Rehabilitation. The two closest hospitals are Delta Medical Center, which is 3.8 miles away, and Methodist Healthcare Memphis Hospitals, which is 4.4 miles away.

This nursing home has an overall rating of 1, which means that it is in the bottom 20% of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has a health inspection rating of 1. The ratings for the staff of this facility are poor (rating of 1) and the quality ratings are average, with a rating of 1.

Some of the key amenities available at The Highlands Of Memphis Health & Rehabilitation are:

  • Outdoor Areas
  • Activity Center

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(901) 325-7820

Room Pricing
Assisted Living
One BedroomStarting at$5,735

Personal Care Add-Ons

This community offers a range of care levels depending on the customized needs of each resident.

Services Package Price Range:Varies
Meals
Housekeeping
Laundry
Medication Assistance
Personal Care Assistance

Looking for Medicaid Options?

If you are using Medicaid to pay for senior living, your options are likely different.

Learn More
Resident Review Score
3.3
|
Below Average
#15 in Memphis, TN
Aggregated reviews in this score
Most Loved0
Loved3
Good0
Average1
Below Average11

Reviews

Residents and their families say:

The reviews of this community reflect a mixture of positive experiences and specific areas for improvement, showcasing the dedication of the staff and the overall environment that feels like home to many residents and their families. Positive sentiments highlight the hard-working and pleasant staff, with particular praise for their caring and concerned approach, making residents and their families feel welcomed and supported. The care provided has been described as the best compared to other facilities, especially in managing complex medical needs, with a commendable quick response to emergencies and exceptional wound care. The facility's environment was enough to change initial skepticisms into pleasant surprises for the quality of attention and care provided.
However, there are areas where the community could improve, such as making parking rules clearer for visitors to avoid inconveniences like vehicle towing. While some staff members might appear guarded, this seems understandable given the context of their work. It's also suggested that personal visits are crucial in making an informed decision about the community, indicating that experiences can vary and the importance of firsthand experience. Despite these minor issues, the positive impact on residents and their families, especially in making the final moments of loved ones as comfortable as possible, stands out significantly in the reviews.

AI generated summary of real reviews

ANNUAL DATA

The Highlands Of Memphis Health & Rehabilitation

Availability

Each community has a certified number of beds that are available.

certified beds

180
105.4

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

1
2.2

Local Avg

health inspection

1
2.4

Local Avg

quality

4
2.9

Local Avg

staff

1
2.5

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

6
0.8

Local Avg

infection control citations

0
0.7

Local Avg

fines

4
1.7

Local Avg

amount of fines

$331,297
$59,311

Local Avg

Staff Hours (per resident per day)

licensed staff hours

1
1.6

Local Avg

total nurse hours

3
3.8

Local Avg

weekend nurse hours

3
3.3

Local Avg

weekend rn hours

0
0.3

Local Avg

Staff Turnover (per year)

nursing staff

68
55.1

Local Avg

registered nurses

0
51.6

Local Avg

administrators who left

1
0.5

Local Avg

Facility Details

  • Legal name

    THE HIGHLANDS OF MEMPHIS HEALTH & REHABILITATION

  • Ownership type

    For profit - Corporation

  • Federal Provider Number

    445165

  • Provider SSA county code

    780

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    June 25, 1984

  • Type of council

    Resident

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

The Highlands Of Memphis Health & Rehabilitation

Outdoor Areas
Activity Center

Activities & Fitness

Activity Centre

Care

Ambulatory Care

Incontinence Care

Dining & Nutrition

Meals Provided

Accommodations

Outdoor Areas

Hospitals

Delta Medical Center

3000 Getwell Road

Distance: 3.8 miles

Methodist Extended Care Hospital

225 South Claybrook

Distance: 4.3 miles

Methodist University Hospital

1265 Union Avenue

Distance: 4.4 miles

Churches

supioer funeral home

1129 North Hollywood Street, Memphis

Distance: 3.7 miles

Assembly Hall Of Jehovahs Witnesses

400 North Cleveland Street, Memphis

Distance: 4.4 miles

HeartLand Church

385 Stateline Rd E, Southaven

Distance: 9.2 miles

Resident Review Score
6.3
|
Good
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Call or ChatCall 1 (844) 240-4458