Kirkhaven

254 Alexander Street, Rochester NY, 14607

Resident Review Score
7.8
|
Loved
Starting price

$1,533

For this area
$$$
Kirkhaven - Gallery Image 1

Kirkhaven is a nursing home in Rochester, NY, with 147 certified beds. In addition to being a nursing home, this facility provides assisted living care and has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option. Kirkhaven offers vision and dental care to its residents.

Costs at this community start at $1,533 and range up to $9,044 per month. The average price in the community is $9,044, which is greater than the average cost of $5,288 for nursing home care in the area. The cost of nursing home care in this area is less than the state average. If the resident needs added care, additional services may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.5 hours daily per resident. This time is made up of 1.5 hours with licensed nurses (0.4 by an RN and 1.1 by an LPN) and 2.0 hours with non-licensed nurse aides.

Residents need to have a scheduled, structured activity every day. See our amenity list below for more information.

There are six hospitals within 25 miles of Kirkhaven. The two closest hospitals are Highland Hospital, which is 1.2 miles away, and Strong Memorial Hospital, which is 2.5 miles away.

This nursing home has an overall rating of 2, which is an average rating of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has an average health inspection rating of 3. The ratings for the staff of this facility are poor (rating of 1) and the quality ratings are average, with a rating of 2.

Some of the key amenities available at Kirkhaven are:

  • Pet Friendly
  • Parking
  • Activity Center
  • Clubs & Communities
  • Outdoor Areas

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(585) 461-1991

Pricing for Kirkhaven

$5,288Avg. Local Starting Price
Kirkhaven$1,533

Starting price

  • Within 25 Miles$6,149
  • In Rochester, NY$5,288
  • In NY$7,517

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Resident Review Score
7.8
|
Loved
#2 in Rochester, NY
Aggregated reviews in this score
Most Loved39
Loved4
Good1
Average1
Below Average14

Reviews

Residents and their families say:

This community's reviews highlight a strong sense of satisfaction among family members of the residents, underlining the care, compassion, and professionalism displayed by the staff. Many reviewers appreciated the clean facilities, the quality and variety of activities available, and the personal touch in the care provided. Resident family members felt reassured and comforted knowing their loved ones were treated with dignity and respect, often mentioning the feeling of finding a second family within the staff. From the exceptional care for patients with Alzheimer's and dementia to the engaging rehabilitation services and the thoughtful personal touches during visits, the positive experiences shared were numerous. The range of activities and commitment to creating a welcoming environment were frequently praised, fostering trust and peace of mind for families.
However, there were some concerns, notably about the management of specific health situations such as UTIs leading to more severe complications due to perceived oversight. One reviewer expressed frustration over a lapse in communication and action when a loved one was found after a fall, indicating a need for improvement in certain areas of resident supervision and response to incidents. Another shared a personal story where a bed was given up due to a misunderstanding about insurance policies, leading to complications and dissatisfaction with how their family member's care was managed during a transition period. These instances, while not reflective of everyone's experience, underscore the importance of proactive family involvement and continuous communication between the staff and resident families to address and mitigate potential issues. Despite these hiccups, many reviewers still recommended this community for the care and services provided, suggesting a predominantly positive experience for most residents and their families.

AI generated summary of real reviews

ANNUAL DATA

Kirkhaven

Availability

Each community has a certified number of beds that are available.

certified beds

147
145.5

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

2
3

Local Avg

health inspection

3
2.8

Local Avg

quality

2
3.5

Local Avg

staff

1
2.4

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

1
0.9

Local Avg

infection control citations

0
0.1

Local Avg

fines

1
1

Local Avg

amount of fines

$658
$7,846

Local Avg

Staff Hours (per resident per day)

licensed staff hours

2
1.6

Local Avg

total nurse hours

3
3.8

Local Avg

weekend nurse hours

3
3.3

Local Avg

weekend rn hours

0
0.3

Local Avg

Staff Turnover (per year)

nursing staff

59
54.8

Local Avg

registered nurses

81
51.6

Local Avg

administrators who left

2
0.9

Local Avg

Facility Details

  • Legal name

    KIRKHAVEN

  • Ownership type

    Non profit - Corporation

  • Federal Provider Number

    335668

  • Provider SSA county code

    370

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    February 20, 1984

  • Type of council

    Resident

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Kirkhaven

Pet Friendly
Parking
Activity Center
Clubs & Communities
Outdoor Areas

Complaints

0 Penalties Imposed

$0 In Fines Imposed

0 Payment Denials

0 Total Fines Imposed

1 Total Incidents Reported

3 Health Complaint Deficiencies

4 Total Complaints Reported

6 Health Standard Deficiencies

8 Total Deficiencies Reported

Occupancy

141 Current Occupants

147 Total Units

Activities & Fitness

Activity Centre

Clubs & Communities

Health And Wellness Programs

Library & Computer Lounge

Additional Features

Certified By Medicare And Medicaid

Medicare Participant Since 02/20/1984

Care

Dental Care

Hearing Care

Laundry / Dry Cleaning

Memory Care

Nurses

Offers Resident/family Counciling

Podiatry Services

Speech Therapy

Vision Care

Accommodations

Housekeeping

Outdoor Areas

Outdoor Garden

Parking

Pet Friendly

Services

Maintenance

Dining & Nutrition

Meals Provided

Hospitals

Highland Hospital

1000 South Ave

Distance: 1.2 miles

Strong Memorial Hospital

601 Elmwood Ave

Distance: 2.5 miles

Rochester General Hospital

1425 Portland Ave

Distance: 2.9 miles

Churches

Solid Rock Church

913 Main Street, Rochester

Distance: 0.8 miles

First Baptist Church

1000 Main Street, Rochester

Distance: 0.8 miles

Emmanuel Church Of Jesus

295 Gregory Street, Rochester

Distance: 0.8 miles

Resident Review Score
3.8
|
Below Average
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Call or ChatCall 1 (844) 240-4458