Highland Nursing Home Inc

182 Highland Road, Massena NY, 13662


Resident Review Score
7.8
|
Loved

Starting price

$9,125

For this area
$$$

Highland Nursing Home Inc is a nursing home in Massena, NY, with 140 certified beds. In addition to being a nursing home, this facility provides assisted living care and has an independent living option. Highland Nursing Home Inc offers several therapy services to its residents, including occupational and physical therapists (in-house). In addition, access to a speech therapist is provided.

Costs at this community start at $9,125 and range up to $10,007 per month. The average price in the community is $9,566, which is the same as the average price of $ 9,566 in the area. The cost of nursing home care in this area is higher than the state average. If the resident needs added care, additional care may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 4.1 hours daily per resident. This time is made up of 1.5 hours with licensed nurses (1.1 by an RN and 0.4 by an LPN) and 2.7 hours with non-licensed nurse aides.

There are two hospitals within 25 miles of Highland Nursing Home Inc. The two closest hospitals are Massena Memorial Hospital, which is 2.8 miles away, and Canton-Potsdam Hospital, which is 19.6 miles away.

This nursing home has an overall rating of 1, which means that it is in the bottom 20% of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has a health inspection rating of 1. The ratings for quality are poor (rating of 1) and the staff ratings are average, with a rating of 3.


For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(315) 769-9956

Pricing for Highland Nursing Home Inc

$9,566Avg. Local Starting Price
Highland Nursing Home Inc$9,125

Starting price

  • Within 25 Miles$9,566
  • In Watertown$9,566
  • In NY$7,517

Looking for Medicaid Options?

If you are using Medicaid to pay for senior living, your options are likely different.


Resident Review Score
7.8
|
Loved
#1 in Massena, NY

Aggregated reviews in this score
Most Loved17
Loved2
Good0
Average2
Below Average5

Reviews

Residents and their families say:

This community has garnered a plethora of positive reviews from a wide array of individuals, including staff members, family members of the residents, and contractors. Many commend the compassionate and exemplary care provided by the nurses, aides, and other support staff, highlighting their dedication to not only meet but exceed the healthcare and emotional needs of the residents. The staff's commitment is frequently described as going beyond the call of duty, treating their roles not just as jobs but as callings. The community is praised for its beautiful, newly renovated, and private rooms, modernized accommodations, and the overall welcoming and attentive nature of its staff. The rehabilitation services receive special mention for their quality and for aiding residents in returning to their homes or community successfully. Additionally, the concerted efforts to keep residents safe during the COVID-19 pandemic, including strict health protocols, have been specifically lauded.
However, amidst the ocean of commendation, there are sparse criticisms. One isolated complaint came from a person whose mother briefly worked there but encountered issues with payment and work conditions. This contrast starkly with the overall narrative of satisfaction with the community's management and staff support. Another comment highlighted the less favorable aspects of the facility's transition under new corporate ownership, including increased security measures and access restrictions which were seen as detractors from the community's previously more open atmosphere. Despite these few points of dissatisfaction, the overwhelming majority of feedback celebrates the community's exceptional care, cleanliness, attentive staff, substantial meal quality, and the positive atmosphere fostered by both the staff and the facilities themselves.

AI generated summary of real reviews

ANNUAL DATA

Highland Nursing Home Inc


Availability

Each community has a certified number of beds that are available.

certified beds

140

Ratings

User ratings are a trustworthy source of information about a community.

overall

1

health inspection

1

quality

1

staff

3

Incidents

Incidents within a community must be reported and documented.

facility reported

0

infection control citations

0

fines

1

amount of fines

$9,750

Staff Hours (per resident per day)

licensed staff hours

1

total nurse hours

4

weekend nurse hours

3

weekend rn hours

1

Staff Turnover (per year)

nursing staff

52

registered nurses

48

administrators who left

0

Facility Details

  • Legal name

    HIGHLAND NURSING HOME INC

  • Ownership type

    For profit - Corporation

  • Federal Provider Number

    335619

  • Provider SSA county code

    630

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    January 01, 1978

  • Type of council

    Resident

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Highland Nursing Home Inc


Services


Beauty Salon & Barber Shop

Care


Occupational Therapy

Speech Therapy

Hospitals


Massena Memorial Hospital

1 Hospital Dr

Distance: 2.8 miles

Canton-Potsdam Hospital

50 Leroy St

Distance: 19.6 miles

Churches


East Commerce Church Of Christ

28 Chanticleer Road, Commerce

Distance: 19.7 miles

Resident Review Score
4.9
|
Average
Massena Rehabilitation & Nursing Center

Preferred Provider

Massena Rehabilitation & Nursing Center

89 Grove Street, Massena NY, 13662


Starting at

$9,125

For this area
$$$

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Call or ChatCall 1 (844) 240-4458