Heartland Health Care Center - Grosse Pointe Woods

21401 Mack Ave, Grosse Pointe Woods MI, 48236

Resident Review Score
5.8
|
Good
Starting price

$1,400

For this area
$$$
Heartland Health Care Center - Grosse Pointe Woods - Gallery Image 1

Heartland Health Care Center - Grosse Pointe Woods is a nursing home in Grosse Pointe Woods, MI, with 80 certified beds. In addition to being a nursing home, this facility provides assisted living and memory care for residents with Alzheimer's or some other form of dementia. The community also has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option.

Costs at this community start at $1,400 and range up to $7,665 per month. The average price in the community is $4,533, which is higher than the average cost of $4,525 for nursing home care in the area. The cost of nursing home care in this area is less than the state average. If the resident needs added care, additional care may increase the monthly cost. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 5.4 hours daily per resident. This time is made up of 2.8 hours with licensed nurses (0.6 by an RN and 2.1 by an LPN) and 2.6 hours with non-licensed nurse aides.

Residents need to have a scheduled, structured activity every day. This facility has a number of activities, including musical performances and social outings. See our amenity list below for more information.

There are 25 hospitals within 25 miles of Heartland Health Care Center - Grosse Pointe Woods. The two closest hospitals are St John Hospital And Medical Center, which is 2.2 miles away, and Beaumont Hospital, Grosse Pointe, which is 4.6 miles away.

This nursing home has an overall rating of 3, which is an average rating of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has an average health inspection rating of 3. The quality rating for this facility is 4 and the staff rating is 3.

Some of the key amenities available at Heartland Health Care Center - Grosse Pointe Woods are:

  • Outdoor Areas
  • Social Outings
  • Washer & Dryer in Unit
  • Fitness Programs

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(586) 778-0800

Pricing for Heartland Health Care Center - Grosse Pointe Woods

$4,525Avg. Local Starting Price
Heartland Health Care Center - Grosse Pointe Woods$1,400

Starting price

  • Within 25 Miles$4,966
  • In Detroit$4,525
  • In MI$4,848

Looking for Medicaid Options?

If you are using Medicaid to pay for senior living, your options are likely different.

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Resident Review Score
5.8
|
Good
#1 in Grosse Pointe Woods, MI
Aggregated reviews in this score
Most Loved21
Loved3
Good1
Average1
Below Average25

Reviews

Residents and their families say:

This community has received a mix of feedback from patients, families, and employees, showcasing a variety of experiences. Many positive remarks highlight the compassionate, kind, and dedicated care provided by the staff. Reviewers often mentioned the excellent nursing staff, the effectiveness of the therapy, the cleanliness of the facility, and the overall friendly and caring atmosphere. Patients appreciated the personal attention and the effort made by staff members to meet their needs and wants, resulting in successful rehabilitation and recovery experiences. The team spirit among employees was frequently praised, contributing to a family-like environment that both staff and patients benefit from. Excellent benefits, a great work atmosphere, and a cohesive, patient-centered care approach were also pointed out as strengths of this community.
However, several reviews did express concerns regarding aspects of the service, including some areas where improvements are needed. One repeated issue was related to the temperature and timeliness of the food, particularly breakfast, which was often described as cold and disappointing. Another concerning point raised by a reviewer involved the staff's response to a patient's request for help, indicating a lack of compassion in isolated instances. Additionally, there were frustrations mentioned regarding the discharge process, specifically the lack of necessary information and preparation for transitioning to home care, suggesting a gap in communication and organization. Some concerns about the responsiveness of the social services department and a lack of communication were noted as well, pointing to areas where this community could enhance its services to better support patients and their families. Despite these criticisms, many reviews underscore a strong foundation of care, professionalism, and dedication among the staff, making this community a valued place for both employment and patient care.

AI generated summary of real reviews

ANNUAL DATA

Heartland Health Care Center - Grosse Pointe Woods

Availability

Each community has a certified number of beds that are available.

certified beds

80
123.8

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

3
3

Local Avg

health inspection

3
2.7

Local Avg

quality

4
4

Local Avg

staff

3
2.9

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

1
5

Local Avg

infection control citations

5
2.9

Local Avg

fines

0
3

Local Avg

amount of fines

$0
$85,725

Local Avg

Staff Hours (per resident per day)

licensed staff hours

3
1.7

Local Avg

total nurse hours

5
3.7

Local Avg

weekend nurse hours

5
3.2

Local Avg

weekend rn hours

0
0.4

Local Avg

Staff Turnover (per year)

nursing staff

62
52.1

Local Avg

registered nurses

92
47.3

Local Avg

administrators who left

1
0.6

Local Avg

Facility Details

  • Legal name

    PROMEDICA SKILLED NSG & REHAB GROSSE POINTE WOODS

  • Ownership type

    For profit - Corporation

  • Federal Provider Number

    235109

  • Provider SSA county code

    810

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    January 25, 1967

  • Type of council

    Resident

  • Ownership change in last 12 months

    Yes

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Heartland Health Care Center - Grosse Pointe Woods

Outdoor Areas
Social Outings
Washer & Dryer in Unit
Fitness Programs

Complaints

0 Health Complaint Deficienceis

0 Payment Denials

19 Total Complaints Reported

3 Penalties Imposed

3 Total Fines Imposed

6 Health Standard Deficiencies

6 Total Deficiencies Reported

6 Total Incidents Reported

$75651 In Fines Imposed

Occupancy

60 Current Occupants

80 Total Units

Activities & Fitness

Activity Centre

Arts & Crafts

Clubs & Communities

Fitness Programs

Health And Wellness Programs

Library & Computer Lounge

Social Outings

Care

Assisted Living

Cardiac Care

Diabetic

Hospice

Hospital-level Rehabilitation Therapies

Independent Living

Laundry / Dry Cleaning

Memory Care

Nurses

Oncology Care

Orthopedic Injuries

Pain Management

Skilled Nursing And Medical Care

Stroke Care

Additional Features

Certified By Medicare

Medicare Participant Since 01/25/1967

Dining & Nutrition

Healthy Snacks

Homemade Meals And Snacks Supervised By A Registered Dietitian

Meals Provided

Accommodations

Outdoor Areas

Special Arrangements For Private Functions

Washer & Dryer In Unit

Hospitals

St John Hospital And Medical Center

22101 Moross Rd

Distance: 2.2 miles

Beaumont Health System

468 Cadieux Rd

Distance: 4.6 miles

Select Specialty Hospital-Grosse Pointe

468 Cadieux Rd, 3 Northeast

Distance: 4.7 miles

Churches

St Joan of Arc Parish Center

22412 Overlake Street, Saint Clair Shores

Distance: 0.2 miles

Prophetic Outpour Church

Saint Clair Shores

Distance: 0.5 miles

Amsden Consulting LLC

Detroit

Distance: 0.5 miles

Resident Review Score
6.8
|
Good
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Resident Review Score
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Below Average
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Starting at

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Call or ChatCall 1 (844) 240-4458