Sutton Hill Center

1801 Turnpike Street, North Andover MA, 01845

Resident Review Score
7.9
|
Loved
Starting price

$10,785

For this area
$$$
Sutton Hill Center - Gallery Image 1

Sutton Hill Center is a nursing home in North Andover, MA, with 142 certified beds. Sutton Hill Center is a senior care company operated by Genesis HealthCare. In addition to being a nursing home, this facility provides assisted living care and has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option. Sutton Hill Center offers several therapy services to its residents, including occupational and physical therapists (in-house). In addition, access to a speech therapist is provided. Sutton Hill Center offers vision and dental care to its residents.

Costs at this community start at $10,785 and range up to $12,395 per month. The average price in the community is $11,590, which is more than the average cost of $7,182 for nursing home care in the area. The cost of nursing home care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.5 hours daily per resident. This time is made up of 1.6 hours with licensed nurses (0.5 by an RN and 1.1 by an LPN) and 1.9 hours with non-licensed nurse aides.

Residents need to have a scheduled, structured activity every day. See our amenity list below for more information.

There are 26 hospitals within 25 miles of Sutton Hill Center. The two closest hospitals are Lawrence General Hospital, which is 6.3 miles away, and Holy Family Hospital, which is 7.9 miles away.

This nursing home has an overall rating of 2, which is an average rating of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has an average health inspection rating of 2. The quality rating for this facility is 4 and the staff rating is 3.

Some of the key amenities available at Sutton Hill Center are:

  • Pet Friendly
  • Outdoor Areas
  • Activity Center

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(978) 688-1212

Consider Nearby Preferred Providers

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Resident Review Score
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Resident Review Score
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Pricing for Sutton Hill Center

$7,182Avg. Local Starting Price
Sutton Hill Center$10,785

Starting price

  • Within 25 Miles$7,740
  • In Boston$7,182
  • In MA$7,182

Looking for Medicaid Options?

If you are using Medicaid to pay for senior living, your options are likely different.

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Resident Review Score
7.9
|
Loved
#2 in North Andover, MA
Aggregated reviews in this score
Most Loved22
Loved4
Good2
Average0
Below Average7

Reviews

Residents and their families say:

This community is frequently praised for its caring and professional staff, cleanliness, and the overall quality of care provided to residents. Visitors and family members of residents often highlight the warmth and kindness of the front desk staff, nursing staff, and aides, underlining a consistent dedication across various departments including administration, rehab, recreation, and kitchen. The personalized attention and compassionate approach of the nurses and caregivers have made a significant positive impact on the residents' well-being, bringing peace of mind to their families. The staff's commitment to creating engaging social activities, providing nutritious meals, and maintaining a clean and safe environment is acknowledged and appreciated.
However, there are mentions of areas needing improvement, such as the speed of personal care and the quality of food, with more than one observer noting these concerns. Some reviews also imply that changes have been made that seem to prioritize business interests over patient-centered care, particularly in the therapy team. Despite these critiques, the overwhelming sentiment is that this community stands out for its friendly atmosphere, effective management during crises like Covid, and the focused effort on rehabilitation and resident happiness. The courtyard and communal spaces are noted for their beauty and comfort, contributing to residents feeling at home. While there are criticisms, they do not overshadow the gratitude expressed by many reviewers for the care and support their loved ones receive.

AI generated summary of real reviews

ANNUAL DATA

Sutton Hill Center

Availability

Each community has a certified number of beds that are available.

certified beds

142
115.1

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

2
3

Local Avg

health inspection

2
2.9

Local Avg

quality

4
3.3

Local Avg

staff

3
3.2

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

0
0.1

Local Avg

infection control citations

0
1.1

Local Avg

fines

3
2.2

Local Avg

amount of fines

$28,168
$51,226

Local Avg

Staff Hours (per resident per day)

licensed staff hours

2
1.6

Local Avg

total nurse hours

4
3.8

Local Avg

weekend nurse hours

3
3.4

Local Avg

weekend rn hours

0
0.5

Local Avg

Staff Turnover (per year)

nursing staff

47
46.9

Local Avg

registered nurses

27
51.1

Local Avg

administrators who left

1
0.7

Local Avg

Facility Details

  • Legal name

    SUTTON HILL CENTER

  • Ownership type

    For profit - Corporation

  • Federal Provider Number

    225530

  • Provider SSA county code

    40

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    October 05, 1990

  • Type of council

    Resident

  • Ownership change in last 12 months

    Yes

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Sutton Hill Center

Pet Friendly
Outdoor Areas
Activity Center

Accommodations

Wifi

Air Conditioned

Beautiful Garden(s) / Courtyard(s)

Cable Television

Cable TV

Central Air Conditioning

Computer With Internet Access

Housekeeping

Outdoor Areas

Outdoor Garden

Pet Friendly

Phone

Scenic Views

Wireless Internet Access

Complaints

0 Payment Denials

1 Health Standard Deficiencies

2 Health Complaint Deficiencies

2 Penalties Imposed

2 Total Fines Imposed

$39358 In Fines Imposed

3 Total Complaints Reported

3 Total Deficiencies Reported

4 Total Incidents Reported

Occupancy

128 Current Occupants

142 Total Units

Activities & Fitness

Activity Centre

Baby Grand Piano

Health And Wellness Programs

Library & Computer Lounge

Services

Beauty Salon & Barber Shop

Dining & Nutrition

Café With Always Available Menu Options

Meals Provided

Care

Cardiac Care

Dental Care

Dialysis

Hearing Care

Hospice

Laundry / Dry Cleaning

Memory Care

Nurses

Occupational Therapy

Offers Resident/family Counciling

Pain Management

Podiatry Services

Speech Therapy

Vision Care

Wellness Program

Additional Features

Certified By Medicare And Medicaid

Medicare Participant Since 10/05/1990

Neighborhood

Conveniently Located

Hospitals

Lawrence General Hospital

One General Street

Distance: 6.3 miles

Caritas Holy Family Hospital And Medical Center

70 East Street

Distance: 7.9 miles

Merrimack Valley Hospital

140 Lincoln Avenue

Distance: 9.1 miles

Churches

A Different Christian Voice

189 North Main Street, Middleton

Distance: 3.0 miles

Phillips Academy : Cochran Chapel

2 Chapel Avenue, Andover

Distance: 3.1 miles

Unitarian Universalist Congregation In Andover

6 Locke Street, Andover

Distance: 3.3 miles

Resident Review Score
7.3
|
Loved
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Call or ChatCall 1 (844) 240-4458