Highlands, The

335 Nichols Road, Fitchburg MA, 01420

Resident Review Score
9.6
|
Most Loved
Starting price

$1,970

For this area
$$$
Highlands, The - Gallery Image 1

Highlands, The is a nursing home in Fitchburg, MA, with 168 certified beds. In addition to being a nursing home, this facility provides assisted living care and has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option. Highlands, The offers additional therapy services to its residents, including occupational therapists (in-house).

Costs at this community start at $1,970 and range up to $12,395 per month. The average price in the community is $7,183, which is greater than the average cost of $7,182 for nursing home care in the area. The cost of nursing home care in this area is essentially the same as the cost throughout the state. If the resident needs added care, additional services may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.5 hours daily per resident. This time is made up of 1.5 hours with licensed nurses (0.6 by an RN and 0.9 by an LPN) and 2.0 hours with non-licensed nurse aides.

Residents need to have a scheduled, structured activity every day. This facility has various activities, including musical performances and social outings. See our amenity list below for more information.

There are 14 hospitals within 25 miles of Highlands, The. The two closest hospitals are Healthalliance Hospitals, Inc, which is 4.6 miles away, and Heywood Hospital -, which is 9.2 miles away.

This nursing home has an overall rating of 4, which is an average rating of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has an average health inspection rating of 4. The quality rating for this facility is 3 and the staff rating is 3.

Some of the key amenities available at Highlands, The are:

  • Outdoor Areas
  • Activity Center
  • Beauty & Barber
  • Pet Friendly

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(978) 343-4411

Pricing for Highlands, The

$7,182Avg. Local Starting Price
Highlands, The$1,970

Starting price

  • Within 25 Miles$7,764
  • In Boston$7,182
  • In MA$7,182

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Resident Review Score
9.6
|
Most Loved
#1 in Fitchburg, MA
Aggregated reviews in this score
Most Loved22
Loved1
Good0
Average0
Below Average1

Reviews

Residents and their families say:

This community garners high praise for its friendly and professional staff, clean premises, and the range of activities provided to residents. Reviewers consistently highlight the dedication, warmth, and professionalism of everyone from the nursing and rehabilitative staff to the housekeeping team. Many noted the exceptional care and compassion shown to their family members, whether staying for rehabilitation or long-term care. The staff's efforts to personalize care and create a welcoming, family-like atmosphere are frequently mentioned, positively affecting both residents and their families during their stay.
However, some areas for improvement were also noted, albeit less frequently. Challenges related to staffing levels were mentioned, leading to occasional delays in receiving assistance. The quality and variety of food also received some criticism, specifically regarding the need for more fresh vegetables and fruits and less reliance on spices. Despite these concerns, the overwhelming majority of reviewers express gratitude for the quality of care provided and the evident commitment of the staff to the well-being of residents. The community's ability to address concerns and provide a clean, caring, and professional environment is particularly valued, underpinning many reviewers' recommendations of this facility to others seeking care for their loved ones.

AI generated summary of real reviews

ANNUAL DATA

Highlands, The

Availability

Each community has a certified number of beds that are available.

certified beds

168
115.1

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

4
3

Local Avg

health inspection

4
2.9

Local Avg

quality

4
3.3

Local Avg

staff

3
3.2

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

0
0.1

Local Avg

infection control citations

2
1.1

Local Avg

fines

1
2.2

Local Avg

amount of fines

$9,750
$51,226

Local Avg

Staff Hours (per resident per day)

licensed staff hours

2
1.6

Local Avg

total nurse hours

4
3.8

Local Avg

weekend nurse hours

3
3.4

Local Avg

weekend rn hours

0
0.5

Local Avg

Staff Turnover (per year)

nursing staff

31
46.9

Local Avg

registered nurses

37
51.1

Local Avg

administrators who left

0
0.7

Local Avg

Facility Details

  • Legal name

    HIGHLANDS, THE

  • Ownership type

    For profit - Corporation

  • Federal Provider Number

    225315

  • Provider SSA county code

    170

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    December 08, 1988

  • Type of council

    Resident

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Highlands, The

Outdoor Areas
Activity Center
Beauty & Barber
Pet Friendly

Accommodations

Wifi

Cable TV

Flexible Visiting Hours

Housekeeping

Outdoor Areas

Wireless Internet Access

Complaints

0 Payment Denials

1 Health Complaint Deficiencies

1 Total Complaints Reported

$32500 In Fines Imposed

3 Penalties Imposed

3 Total Fines Imposed

4 Total Incidents Reported

6 Health Standard Deficiencies

7 Total Deficiencies Reported

Occupancy

158 Current Occupants

168 Total Units

Activities & Fitness

Activity Centre

Arts & Crafts

Clubs & Communities

Health And Wellness Programs

Library & Computer Lounge

Movie Nights

Social Outings

Tv / Movie Nights

Care

Arthritis

Assisted Living

Bariatric Care

Cardiac Care

Carpal Tunnel Syndrome

Diabetic

Dialysis

Hospice

Hospice Care

IV Therapy

Laundry / Dry Cleaning

Medication Coordination

Memory Care

Nurses

Occupational Therapy

Offers Resident/family Counciling

On-site Podiatrist

Ostomy Care

Oxygen Therapy

Pain Management

Palliative Care

Podiatry Services

Restorative Nursing Care

Speech Therapy

Stroke Care

Stroke Rehabilitation

Tracheostomy Care

Wound Management: Providing The Special Care Our Diabetic Patients Or Those With Thinner And Frailer Skin May Require As We Age While Focusing On The Entire Patient Including Nutrition, Hydration And Mobility.

Services

Beauty Salon & Barber Shop

Additional Features

Certified By Medicare And Medicaid

Chapel

Medicare Participant Since 12/08/1988

Pet Friendly

Dining & Nutrition

Meals Provided

Hospitals

Health Alliance Hospital - Burbank Campus

275 Nichols Road

Distance: 0.1 miles

Health Alliance Hospital - Leominster Campus

60 Hospital Road

Distance: 4.6 miles

Heywood Hospital

242 Green Street

Distance: 9.1 miles

Churches

First United Pentecostal Church

482-498 Mechanic Street, Fitchburg

Distance: 0.3 miles

Gospel Gateway

482 Mechanic Street, Fitchburg

Distance: 0.3 miles

St. Bernard Parsish

333 Mechanic Street, Fitchburg

Distance: 0.3 miles

Resident Review Score
5.8
|
Good
Fitchburg Healthcare

Preferred Provider

Fitchburg Healthcare

1199 John Fitch Hwy, Fitchburg MA, 01420

Starting at

$6,930

For this area
$$$
  • nursing homes
View Community
Resident Review Score
6.3
|
Good
Fitchburg Rehabilitation And Nursing Center

Preferred Provider

Fitchburg Rehabilitation And Nursing Center

94 Summer Street, Fitchburg MA, 01420

Starting at

$11,100

For this area
$$$
  • nursing homes
View Community
Resident Review Score
5.7
|
Good
Keystone Center

Preferred Provider

Keystone Center

44 Keystone Drive, Leominster MA, 01453

Starting at

$2,775

For this area
$$$
  • assisted living
  • nursing homes
View Community
Call or ChatCall 1 (844) 240-4458