Citadel Of Northbrook, The

3300 Milwaukee Ave., Northbrook IL, 60062

Resident Review Score
7
|
Good
Starting price

$1,729

For this area
$$$
Citadel Of Northbrook, The - Gallery Image 1

Citadel Of Northbrook, The is a nursing home in Northbrook, IL, with 158 certified beds. In addition to being a nursing home, this facility provides assisted living and memory care for residents with Alzheimer's or some other form of dementia. The community also has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option.

Costs at this community start at $1,729 and range up to $8,850 per month. The average price in the community is $5,290, which is greater than the average cost of $5,060 for nursing home care in the area. The cost of nursing home care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional care may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.0 hours daily per resident. This time is made up of 1.3 hours with licensed nurses (0.8 by an RN and 0.5 by an LPN) and 1.7 hours with non-licensed nurse aides.

Residents need to have a scheduled, structured activity every day. This facility has a number of activities, including musical performances and social outings. See our amenity list below for more information.

There are 47 hospitals within 25 miles of Citadel Of Northbrook, The. The two closest hospitals are Advocate Lutheran General Hospital, which is 4.1 miles away, and Northwest Community Hospital 1, which is 6.1 miles away.

This nursing home has an overall rating of 3, which is an average rating of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has an average health inspection rating of 3. The quality rating for this facility is 4 and the staff rating is 2.

Some of the key amenities available at Citadel Of Northbrook, The are:

  • Outdoor Areas
  • Social Outings
  • Washer & Dryer in Unit
  • Fitness Programs

For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(847) 795-9700

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Pricing for Citadel Of Northbrook, The

$5,060Avg. Local Starting Price
Citadel Of Northbrook, The$1,729

Starting price

  • Within 25 Miles$5,563
  • In Chicago$5,060
  • In IL$4,950

Looking for Medicaid Options?

If you are using Medicaid to pay for senior living, your options are likely different.

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Resident Review Score
7
|
Good
#4 in Northbrook, IL
Aggregated reviews in this score
Most Loved14
Loved0
Good0
Average1
Below Average8

Reviews

Residents and their families say:

This community has received numerous positive reviews for its staff's communication skills, cleanliness of the facility, and quality of care. Reviewers highlighted the organized and clean rooms, the friendly and respectful treatment from everyone, and the effectiveness of the physical and occupational therapy teams. The food quality and comfort of the beds were also praised, along with the staff's motivation techniques during rehabilitation sessions. Many reviewers expressed their happiness and satisfaction with the care provided to their family members, noting the welcoming and comfortable environment, as well as the attentiveness and professionalism of the staff. The cleanliness of the facility and the proactive approach of the administration in addressing concerns and ensuring residents' safety and happiness were commended. Some families felt a significant improvement in their loved ones' conditions and appreciated the customized care and engagement activities available.
However, there were a few negative experiences shared, particularly concerning the communication challenges during the COVID-19 pandemic, and issues with billing and insurance handling. One reviewer mentioned difficulty in communication regarding the care of a non-English speaking resident shortly after admission, hoping for improvement. Another significant complaint involved a former resident who faced unexpected charges and a lack of responsiveness from the billing department after their insurance ceased to cover their stay. This experience led to frustration and dissatisfaction, overshadowing the otherwise positive aspects of their rehab stay. These concerns, especially the one related to billing and insurance issues, were notable amidst the overwhelmingly positive feedback about the care quality and facility environment.

AI generated summary of real reviews

ANNUAL DATA

Citadel Of Northbrook, The

Availability

Each community has a certified number of beds that are available.

certified beds

158
153.3

Local Avg

Ratings

User ratings are a trustworthy source of information about a community.

overall

3
2.5

Local Avg

health inspection

3
2.6

Local Avg

quality

3
3.2

Local Avg

staff

3
2.3

Local Avg

Incidents

Incidents within a community must be reported and documented.

facility reported

3
3.2

Local Avg

infection control citations

0
1.1

Local Avg

fines

4
3.8

Local Avg

amount of fines

$46,050
$111,623

Local Avg

Staff Hours (per resident per day)

licensed staff hours

1
1.4

Local Avg

total nurse hours

3
3.3

Local Avg

weekend nurse hours

3
2.9

Local Avg

weekend rn hours

1
0.6

Local Avg

Staff Turnover (per year)

nursing staff

45
50.9

Local Avg

registered nurses

43
47.1

Local Avg

administrators who left

1
0.8

Local Avg

Facility Details

  • Legal name

    CITADEL OF NORTHBROOK, THE

  • Ownership type

    For profit - Corporation

  • Federal Provider Number

    145982

  • Provider SSA county code

    141

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    April 28, 1999

  • Type of council

    None

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

Citadel Of Northbrook, The

Outdoor Areas
Social Outings
Washer & Dryer in Unit
Fitness Programs

Complaints

0 Penalties Imposed

0 Health Complaint Deficienceis

$0 In Fines Imposed

0 Payment Denials

0 Total Complaints Reported

0 Total Fines Imposed

0 Total Incidents Reported

4 Health Standard Deficiencies

4 Total Deficiencies Reported

Occupancy

127 Current Occupants

158 Total Units

Activities & Fitness

Activity Centre

Clubs & Communities

Fitness Programs

Health And Wellness Programs

Library & Computer Lounge

Social Outings

Care

Assisted Living

Cardiac Care

Hospice

Hospital-level Rehabilitation Therapies

Independent Living

Laundry / Dry Cleaning

Memory Care

Nurses

Offers Resident/family Counciling

Oncology Care

Orthopedic Injuries

Pain Management

Skilled Nursing And Medical Care

Stroke Care

Additional Features

Certified By Medicare And Medicaid

Medicare Participant Since 04/28/1999

Dining & Nutrition

Healthy Snacks

Homemade Meals And Snacks Supervised By A Registered Dietitian

Meals Provided

Accommodations

Outdoor Areas

Special Arrangements For Private Functions

Washer & Dryer In Unit

Hospitals

Glenbrook Hospital

2100 Pfingsten Road

Distance: 1.3 miles

Holy Family Medical Center

100 North River Road

Distance: 2.7 miles

Maryville Academy/Scott A. Nolan Center

555 Wilson Lane

Distance: 3.4 miles

Churches

St John's Lutheran Church

3020 Milwaukee Avenue, Northbrook

Distance: 0.5 miles

DDMBA Chicago Chapter - Dharma Drum Mountain Buddhist Association

1234 North River Road, Mount Prospect

Distance: 0.8 miles

St Thomas Becket Catholic Church

1321 Burning Bush Lane, Mount Prospect

Distance: 1.0 miles

Resident Review Score
8.2
|
Loved
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Call or ChatCall 1 (844) 240-4458