The Reservoir

1 Emily Way, West Hartford CT, 06117


Resident Review Score
8
|
Loved

Starting price

$11,291

For this area
$$$

The Reservoir is a nursing home in West Hartford, CT, with 75 certified beds. The Reservoir is a senior care company operated by Genesis HealthCare. In addition to being a nursing home, this facility provides assisted living care and has an independent living option. This facility may offer respite stays. If this is something you need, you will need to find out if there are any additional restrictions on this option. The Reservoir offers several therapy services to its residents, including occupational and physical therapists (in-house). In addition, access to a speech therapist is provided. The Reservoir offers vision and dental care to its residents.

Costs at this community start at $11,291 and range up to $13,475 per month. The average price in the community is $12,383, which is greater than the average cost of $7,720 for nursing home care in the area. The cost of nursing home care in this area is essentially the same as the cost throughout the state. Depending on the services the resident needs, additional care may increase the cost of care. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 3.6 hours daily per resident. This time is made up of 1.7 hours with licensed nurses (0.6 by an RN and 1.1 by an LPN) and 1.9 hours with non-licensed nurse aides.

The facility provides and emergency call system to ensure the safety of all residents. Residents need to have a scheduled, structured activity every day. See our amenity list below for more information.

There are 15 hospitals within 25 miles of The Reservoir. The two closest hospitals are John Dempsey Hospital, which is 0.7 miles away, and St Francis Hospital & Medical Center, which is 4.5 miles away.

This nursing home has an overall rating of 1, which means that it is in the bottom 20% of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has a health inspection rating of 1. The quality rating for this facility is 2 and the staff rating is 3.

Some of the key amenities available at The Reservoir are:

  • Outdoor Areas
  • Housekeeping
  • Activity Center
  • Clubs & Communities


For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(860) 561-7022

Consider Nearby Preferred Providers

Pricing for The Reservoir

$7,720Avg. Local Starting Price
The Reservoir$11,291

Starting price

  • Within 25 Miles$8,636
  • In Hartford-New Haven$7,720
  • In CT$7,850

Looking for Medicaid Options?

If you are using Medicaid to pay for senior living, your options are likely different.


Resident Review Score
8
|
Loved
#1 in West Hartford, CT

Aggregated reviews in this score
Most Loved38
Loved5
Good3
Average1
Below Average11

Reviews

Residents and their families say:

This community has garnered positive feedback for its exceptional care and staff. Reviewers frequently praise the timely response of the team when assistance is requested, highlighting the professionalism, kindness, and the hard-working nature of both the nursing and the administrative staff. The physical environment is often described as beautiful and immaculate, contributing to a pleasant stay for residents, whether they are in for short-term rehab or long-term care. The therapy teams specifically receive commendations for their patience and effectiveness, with many patients reporting satisfactory recovery experiences. Additionally, the community’s efforts in making residents feel at home and providing quality care are recognized by both residents and healthcare professionals alike, with one social worker even recommending the facility as a top choice for both short-term and long-term care.
However, the community does not come without its criticisms. Multiple reviews express dissatisfaction with the quality of the food, describing it as less than desirable and in some instances, "disgusting". There are also concerns regarding high staff turnover and occasional unresponsiveness from the administration, particularly in handling inquiries and phone calls. Despite the overall positive view of the nursing care, there is mention of isolated negative experiences with specific administrative functions, notably around communication and procedural issues with resident paperwork and applications. These criticisms, while not overshadowing the positive aspects, suggest areas where the community could improve to enhance resident satisfaction and overall experience.

AI generated summary of real reviews

ANNUAL DATA

The Reservoir


Availability

Each community has a certified number of beds that are available.

certified beds

75

Ratings

User ratings are a trustworthy source of information about a community.

overall

1

health inspection

1

quality

3

staff

3

Incidents

Incidents within a community must be reported and documented.

facility reported

5

infection control citations

0

fines

2

amount of fines

$34,203

Staff Hours (per resident per day)

licensed staff hours

2

total nurse hours

4

weekend nurse hours

3

weekend rn hours

0

Staff Turnover (per year)

nursing staff

52

registered nurses

67

administrators who left

1

Facility Details

  • Legal name

    THE RESERVOIR

  • Ownership type

    For profit - Limited Liability company

  • Federal Provider Number

    75407

  • Provider SSA county code

    10

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    November 03, 1995

  • Type of council

    Resident

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    No

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Amenities

The Reservoir


Outdoor Areas
Housekeeping
Activity Center
Clubs & Communities

Complaints


0 Penalties Imposed

$0 In Fines Imposed

0 Payment Denials

0 Total Complaints Reported

0 Total Fines Imposed

1 Health Standard Deficiencies

3 Total Incidents Reported

6 Health Complaint Deficiencies

7 Total Deficiencies Reported

Accommodations


Wifi

Air Conditioned

Beautiful Garden(s) / Courtyard(s)

Cable Television

Cable TV

Central Air Conditioning

Computer With Internet Access

Housekeeping

Library & Computer Lounge

Outdoor Areas

Outdoor Garden

Phone

Scenic Views

Wireless Internet Access

Occupancy


62 Current Occupants

75 Total Units

Activities & Fitness


Activity Centre

Clubs & Communities

Services


Beauty Salon & Barber Shop

Dining & Nutrition


Café With Always Available Menu Options

Meals Provided

Additional Features


Certified By Medicare And Medicaid

Medicare Participant Since 11/03/1995

Neighborhood


Conveniently Located

Care


Dental Care

Dialysis

Hearing Care

Hospice

Laundry / Dry Cleaning

Memory Care

Nurses

Occupational Therapy

Offers Resident/family Counciling

Pain Management

Podiatry Services

Speech Therapy

Vision Care

Safety


Emergency Call System

Hospitals


John Dempsey Hospital

263 Farmington Ave

Distance: 1.1 miles

St Francis Hospital & Medical Center

114 Woodland Street

Distance: 4.6 miles

Hospital At Hebrew Health Care

1 Abrahms Boulevard

Distance: 4.8 miles

Churches


Passionist Worship-Health Office

303 Tunxis Road, Farmington

Distance: 0.5 miles

Calvary Fellowship Office Only

1245 Farmington Avenue, West Hartford

Distance: 1.0 miles

Farmington Avenue Baptist Church

155 Mountain Road, West Hartford

Distance: 1.1 miles

Resident Review Score
8.1
|
Loved
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Most Loved
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Loved
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Preferred Provider

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Starting at

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Call or ChatCall 1 (844) 240-4458