Hearts & Hands, Post Acute Care & Rehab Center

2990 Soquel Avenue, Santa Cruz CA, 95062


Resident Review Score
8.9
|
Most Loved

Starting price

$4,850

For this area
$$$

Hearts & Hands, Post Acute Care & Rehab Center is a nursing home in Santa Cruz, CA, with 144 certified beds. In addition to being a nursing home, this facility provides assisted living care and has an independent living option.

Costs at this community start at $4,850 and range up to $9,125 per month. The average price in the community is $6,988, which is greater than the average cost of $6,987 for nursing home care in the area. The cost of nursing home care in this area is higher than the state average. If the resident needs other services, additional services may increase the monthly cost. This facility is certified for both Medicare and Medicaid.

When considering a nursing home, it's important to understand how much time nurses spend with each resident and what type of nurse provides care. The total time nurses spend with residents in this community is 4.0 hours daily per resident. This time is made up of 1.4 hours with licensed nurses (0.7 by an RN and 0.8 by an LPN) and 2.6 hours with non-licensed nurse aides.

There are nine hospitals within 25 miles of Hearts & Hands, Post Acute Care & Rehab Center. The two closest hospitals are Dominican Hospital, which is 0.3 miles away, and Sutter Maternity & Surgery Center Of Santa Cruz, which is 0.4 miles away.

This nursing home has an overall rating of 2, which is an average rating of all facilities reviewed by the Centers for Medicare and Medicaid Services. This nursing home has a health inspection rating of 1. The ratings for quality are excellent and the staff ratings are average, with a rating of 4.


For personalized guidance, current availability, and help scheduling a tour, call our senior living advisors at1 (844) 240-4458 or reach the community directly at(831) 479-9000

Pricing for Hearts & Hands, Post Acute Care & Rehab Center

$6,987Avg. Local Starting Price
Hearts & Hands, Post Acute Care & Rehab Center$4,850

Starting price

  • Within 25 Miles$6,075
  • In Monterey-Salinas$6,987
  • In CA$5,583

Looking for Medicaid Options?

If you are using Medicaid to pay for senior living, your options are likely different.


Resident Review Score
8.9
|
Most Loved
#1 in Santa Cruz, CA

Aggregated reviews in this score
Most Loved12
Loved3
Good1
Average0
Below Average1

Reviews

Residents and their families say:

This community has garnered a lot of positive feedback from visitors and families of the residents, highlighting its clean environment, professional, and highly skilled staff, as well as its successful rehabilitation services. Notably, many reviewers have expressed satisfaction with the improvement in the health and mobility of their loved ones after receiving care from this facility. The staff's friendliness, dedication, and willingness to go above and beyond in their roles were frequently commended. The rehabilitation team, in particular, has been praised for their knowledge and advocacy in patient care, significantly enhancing patients' quality of life. The community was also appreciated for its precautions against COVID-19, and the efforts made to facilitate smooth transitions for residents from hospitals. Furthermore, the activities offered to residents, alongside the quality of food and personalized care, including medical administration and grooming, received positive mentions.
However, amidst the acclaim, there were a few concerns regarding the emotional and physical toll on families due to facility regulations and the quarantine measures, which sometimes hindered the ease of adjusting to the new living conditions for both the residents and their families. Another point of contention for one reviewer was the observation that staff might be overworked, with a higher patient-to-nurse ratio than expected, raising concerns about the workload and its potential impact on care quality. Despite these issues, the overwhelming majority of feedback remained highly positive, with families and visitors recommending the community for its exceptional service, cleanliness, and the caring nature of its staff.

AI generated summary of real reviews

ANNUAL DATA

Hearts & Hands, Post Acute Care & Rehab Center


Availability

Each community has a certified number of beds that are available.

certified beds

144

Ratings

User ratings are a trustworthy source of information about a community.

overall

2

health inspection

1

quality

5

staff

4

Incidents

Incidents within a community must be reported and documented.

facility reported

3

infection control citations

0

fines

1

amount of fines

$54,704

Staff Hours (per resident per day)

licensed staff hours

1

total nurse hours

4

weekend nurse hours

4

weekend rn hours

1

Staff Turnover (per year)

nursing staff

53

registered nurses

36

administrators who left

0

Facility Details

  • Legal name

    HEARTS & HANDS, POST ACUTE CARE & REHAB CENTER

  • Ownership type

    For profit - Corporation

  • Federal Provider Number

    55017

  • Provider SSA county code

    540

  • Certification

    Medicare and Medicaid

  • Medicaid start date

    June 01, 1970

  • Type of council

    Resident

  • Ownership change in last 12 months

    No

  • Health inspection in last 2 years

    Yes

  • Located in hospital

    No

  • Continuing Care Retirement Community

    No

Hospitals


Dominican Hospital-Santa Cruz/Soquel

1555 Soquel Drive

Distance: 0.3 miles

Sutter Maternity And Surgery Center Of Santa Cruz

2900 Chanticleer Avenue

Distance: 0.4 miles

Dominican Hospital-Santa Cruz/Frederick

610 Frederick Street

Distance: 1.1 miles

Churches


Liberty Baptist Church

2155 Chanticleer Avenue, Santa Cruz

Distance: 0.4 miles

St Stephen's Lutheran Church

2500 Soquel Avenue, Santa Cruz

Distance: 0.4 miles

Harbor Light Church

2008 17th Avenue, Santa Cruz

Distance: 0.5 miles

Resident Review Score
8
|
Loved
Santa Cruz Post Acute

Preferred Provider

Santa Cruz Post Acute

1115 Capitola Road, Santa Cruz CA, 95062


Starting at

$8,608

For this area
$$$

  • nursing homes
Resident Review Score
4.4
|
Average
Driftwood Healthcare Center - Santa Cruz

Preferred Provider

Driftwood Healthcare Center - Santa Cruz

675 24Th Avenue, Santa Cruz CA, 95062


Starting at

$8,608

For this area
$$$

  • nursing homes
Resident Review Score
9.5
|
Most Loved
Pacific Coast Manor

Preferred Provider

Pacific Coast Manor

1935 Wharf Road, Capitola CA, 95010


Starting at

$4,850

For this area
$$$

  • assisted living
  • nursing homes
Call or ChatCall 1 (844) 240-4458